Housing Case Manager
About The Position
Are you passionate about helping individuals and families overcome barriers to housing and achieve long-term stability? As a Housing Case Manager, you'll play a vital role in supporting people experiencing homelessness and housing insecurity through a Housing First, harm reduction, and low-barrier service approach. In this role, you'll work closely with community partners, landlords, and local service providers to connect individuals and families with housing opportunities, essential resources, and ongoing support. You'll help create pathways to stable housing while empowering clients to achieve greater independence and well-being.
Requirements
- Compassion for serving vulnerable populations and a commitment to person-centered care.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to work independently while collaborating effectively with community partners and multidisciplinary teams.
- Excellent organizational and time-management skills with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Cultural humility, adaptability, and a commitment to serving diverse populations.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Valid driver's license.
- Acceptable driving record.
- Current automobile insurance.
Nice To Haves
- Knowledge of community resources, housing programs, and social service systems preferred.
Responsibilities
- Provide case management services to individuals and families experiencing homelessness or housing instability.
- Implement Housing First, harm reduction, and low-barrier service models to support client success.
- Participate in Coordinated Entry and Case Conferencing meetings to identify housing solutions and coordinate care.
- Assist clients with locating and securing safe, affordable housing.
- Support households in transitioning to permanent housing and maintaining housing stability.
- Connect clients with community resources, benefits, healthcare, employment services, and other support systems.
- Refer and transport clients to community services and appointments as needed.
- Build and maintain positive relationships with local landlords and housing providers.
- Ensure compliance with housing grant requirements and program guidelines.
- Accurately document client interactions, outcomes, and required data in a timely manner.
- Serve as a knowledgeable resource for clients, colleagues, and community partners on housing-related services and resources.
- Provide support to tenants residing in Low-Income Housing Tax Credit (LIHTC) properties.
Benefits
- 29 Days of PTO
- Eligibility for HRSA Loan Repayment (subject to requirements)
- Comprehensive benefits package: health, dental, vision, retirement, life insurance & more
- Competitive 403(b) Retirement Savings Plan – up to 5% match
- Company-paid basic life insurance
- Emergency Medical Leave Program
- Flexible Spending Accounts – healthcare and dependent care
- Health & Wellness Program
- Employee Assistance Program (EAP)
- Employee Discount Program
- Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
- Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility: advancement opportunities/promoting from within
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
