Housing Case Manager I at Cascade

LUTHERAN COMMUNITY SERVICES NORTHWEST•Seattle, WA

1d•Onsite

About The Position

The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Requirements

A minimum of 2 years’ experience in a social/human service setting related to housing and homelessness, required.
Fluent reading, writing, and understanding skills in English, required.
Certain positions will require driving duties. Driving related qualifications include Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards.

Nice To Haves

Experience and education that demonstrates competency with issues of housing instability, mental health, substance use, sexual assault and/or domestic violence, preferred.
Awareness and/or training around belonging, compassion, and meeting people where they are, preferred
Experience working in an environment where language may be a barrier, preferred.
Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).
A degree in a related field would be a complement to the required experience. Both work experience and education are evaluated in determining the likelihood of success in this role.

Responsibilities

Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
Engage professionally and compassionately with participants in all settings and environments.
Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
Identify barriers and steps necessary to overcome obstacles to successful program participation.
Hoarding and housekeeping support and interventions
Assess participant histories and resource/support needs (e.g., food, health, transportation, CPS APS engagement etc.) and opportunities (e.g., family, friends).
Screen individuals for program eligibility (this may include collaboration with referring agencies). Complete a needs assessment, services acknowledgment, and orientation to the program.
Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
Develop a plan with Program Manager to utilize flexible program-based participant relocation and assistance funds in a way that emphasizes equitability not equality.
Identify need for interim or bridge housing, link as requested and available.
Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources. (landlords, rental assistance, Veteran programs, supportive guidance on housing selection)
Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, Veteran support services, employment and/or educational supports for adults and youth (where applicable).
Build and maintain positive relationships with a network of community providers and services to address and advocate for participant needs.
In supporting housing stability and retention, work with property management, supervisor and participants in successful tenancy practices and resolutions.
Work with program management on situation assessment and follow-up.
Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
May be required to assist management in running monthly, quarterly, and/or annual reports (e.g., HMIS).
Daily activities are varied, and the day may be interrupted by emergencies or other daily events.
Mediate conflicts provide de-escalation and crisis intervention. Model appropriate problem solving. Refer to appropriate services as needed.
Provide milieu management as well as support to the program and operations team in daily operations of the facility.
In coordination with program management, develop and facilitate life skills trainings and other relevant workshops.
Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for participants, which could include groups, classes, workshops, and special events with the support of the Program Manager.
Dependent on your work site, certain responsibilities will be prioritized by the Program Manager to meet the needs and funding requirements.
Attend community meetings such as CEA, Veteran meetings, or other community services to represent Compass Housing Alliance in helping people obtain housing.
Recognize the value that different perspectives and cultures bring to the organization.
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
Work as a team in remaining current with available resources and sharing resources with other agency case managers.