Housing Case Manager I at Otto's

LUTHERAN COMMUNITY SERVICES NORTHWEST•Seattle, WA

5d•Onsite

About The Position

The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Otto’s Place Enhanced Shelter removes barriers for male-identifying individuals transitioning off the street by partnering shelter with 24/7 on-site support services, intensive case management, behavioral clinician, and housing navigation. In addition to services, we provide 122 separate sleeping areas, meals, laundry, and service pets. Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW). After years of affiliation and partnership, Compass and LCSNW joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope. By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide holistic support to the communities we serve.

Requirements

A minimum of 2 years’ experience in a social/human service setting related to housing and homelessness, required.
Fluent reading, writing, and understanding skills in English, required.
Ability to remain flexible to handle the crisis of the day.
Ability to manage multiple priorities in a dynamic environment.
Collaborate with property management and program staff to address lease compliance issues, mediate conflicts, and develop strategies to prevent eviction. This includes creative corrective action plans to support stability.
Manage difficult interpersonal situations effectively.
Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants.
Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
Demonstrated knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
Ability to follow agency policy and procedures to maintain safety and security within the facility.
Ability to work in fast-paced environment with frequent interruptions and crisis situations.
Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from different backgrounds and identities.
Working knowledge of the following evidence-based practices: harm reduction, motivational interviewing, and strength-based case management.
Ability to enter data accurately. Create log entries and case notes. Prepare written reports and generate statistical reports.
Ability to set and maintain boundaries in a professional manner.
Promote a team environment that values, encourages, and supports differences.
Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
Relate openly and comfortably with people from all backgrounds while valuing different points of views.
Model sound interpersonal boundaries and emotional intelligence.
Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
Strong problem solving, time and project management skills are required to be successful in this role.
Aptitude for learning new technology skills with Microsoft products and other internet-based software.
Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

Nice To Haves

Experience and education that demonstrates competency with issues of housing instability, mental health, substance use, sexual assault, and/or domestic violence, preferred.
Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
Experience working in an environment where language may be a barrier, preferred.
Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).
Certain positions will require driving duties. Driving related qualifications include Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards.
A degree in a related field would be a complement to the required experience.

Responsibilities

Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
Engage professionally and compassionately with participants in all settings and environments.
Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
Identify barriers and steps necessary to overcome obstacles to successful program participation.
Hoarding and housekeeping support and interventions.
Assess participant histories and resources/support needs (e.g., food, health, transportation, CPS APS engagement etc.) and opportunities (e.g., family, friends).
Screen individuals for program eligibility (this may include collaboration with referring agencies). Complete a needs assessment, services acknowledgment, and orientation to the program.
Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
Develop a plan with Program Manager to utilize flexible program-based participant relocation and assistance funds in a way that emphasizes equitability not equality.
Identify need for interim or bridge housing, link as requested and available.
Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources. (landlords, rental assistance, Veteran programs, supportive guidance on housing selection).
Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, Veteran support services, employment and/or educational supports for adults and youth (where applicable).
Build and maintain positive relationships with a network of community providers and services to address and advocate for participant needs.
In supporting housing stability and retention, work with property management, supervisor and participants in successful tenancy practices and resolutions.
Work with program management on situation assessment and follow-up.
Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
May be required to assist management in running monthly, quarterly, and/or annual reports (e.g., HMIS).
Daily activities are varied, and the day may be interrupted by emergencies or other daily events.
Mediate conflicts provide de-escalation and crisis intervention. Model appropriate problem solving. Refer to appropriate services as needed.
Provide milieu management as well as support to the program and operations team in daily operations of the facility.
In coordination with program management, develop and facilitate life skills trainings and other relevant workshops.
Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for participants, which could include groups, classes, workshops, and special events with the support of the Program Manager.
Dependent on your work site, certain responsibilities will be prioritized by the Program Manager to meet the needs and funding requirements.
Attend community meetings such as CEA, Veteran meetings, or other community services to represent Compass Housing Alliance in helping people obtain housing.
Recognize the value that different perspectives and cultures bring to the organization.
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
Work as a team in remaining current with available resources and sharing resources with other agency case managers.