Housing Assistant Specialist

LOD Staffing•San Antonio, TX

22h•Onsite

About The Position

The Housing Assistance Specialist performs clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate required documents/processes with Housing Choice Voucher Program participants, and landlords. Routinely interacts with participants and landlords of diverse backgrounds.

Requirements

Two (2) years of experience involving case management, client services and/or experience in social work.
Must have the ability to learn and use cloud applications such as Google G-Suite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.
Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Responsibilities

Conducts interviews with clients to obtain information required to determine eligibility for the Housing Choice Voucher (HCV) Program, establish client’s portion of rent, and complete internal forms processing in a timely manner.
Processes amendments to the Housing Assistance Payments (HAP) Contract, to reflect changes in family composition or income and during re-certifications in a timely manner.
Executes HAP Contracts with property landlords after receiving approved Housing Quality Standards (HQS) Inspection reports within established time parameters.
Generates HAP, adjustments to HAP, and overpayments to landlords after reviewing HAP amount.
Maintains client’s file integrity in accordance with privacy and confidentiality laws and regulations.
Maintains working knowledge of Special Programs and Move-to-Work (MTW) Programs processes and procedures.
Translates program procedures to participants to ensure proper explanation of participant’s responsibilities in the program.
Investigates “unreported income” by reviewing participant’s file and analyzing past fluctuations in income and expenses.
Terminates participants in system; closes out files, reviews files for possible termination, makes decisions based on policies and procedures to continue with termination, closes out portability files when client is absorbed, processes portability billing and runs reports (i.e. EIV Reports, etc.) to ensure proper processing of terminations.
Manages financial accounts for other Public Housing Authorities (PHAs) when billing for participants.
Reviews accepted forms and participant information, including employment and earnings, for completeness and accuracy, and corrects information if necessary.
Responds timely to inquiries from owners, clients and the general public by providing general information about the Assisted Housing Programs and resolves client concerns regarding housing assistance and HAP for clients and owners in a timely manner.
Researches information received through the Enterprise Income Verification (EIV) system and/or other third party sources to determine program fraud and program abuse and prepares documentation for fraud investigations.
Maintains a working knowledge of policies and procedures established by the U.S. Department of Urban Housing and Development (HUD) and applies the rules regulations to daily tasks.
Maintains working knowledge of HQS inspections and procedures to be able to understand/relay inspection items that fail for HQS to clients as well as assist client with the inspection process.
Attends regularly scheduled training to maintain HCV certification.
Performs other duties as assigned.