Housing Assignments Coordinator

Hinds Community College•Raymond, MS

35d

About The Position

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students. The Housing Assignment Coordinator oversees student housing assignments, cancellations, appeals, and retention initiatives while also serving as a frontline representative of Student Housing and Residence Life. This role manages housing applications and occupancy in StarRez, coordinates recruitment and retention initiatives, and provides direct support to students and families through both in-person and office interactions. The coordinator works closely with the Assistant Director for Housing Operations on StarRez processes while also handling daily front office duties such as answering phones, assisting walk-in students, and supporting ID services.

Requirements

High School Diploma or GED is required as the minimum baseline for this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

An Associate's degree (AA or AS) in a related field is preferred, along with prior experience in administrative, operational, or student services roles.
Experience within housing operations or higher education is strongly desired.

Responsibilities

Manage housing assignments for all residential campuses.
Ensure accuracy and timeliness of placement processes in StarRez.
Serve as a primary point of contact for assignment-related questions from students, families, and staff.
Oversee the credit and GPA appeal process.
Manage housing cancellation requests and non-enrollment/below credit hour requirement cases.
Coordinate and process room changes within StarRez.
Collaborate with the Assistant Director for Housing Operations, who oversees the main functions of the StarRez system.
Maintain student records and assist with student-related StarRez functions.
Assist with recruitment initiatives for prospective residents.
Support the retention of current residents through outreach, engagement, and personalized support.
Serve as the first point of contact for Housing and Residence Life, providing high-quality customer service to students, parents, and visitors in person, by phone, and via email.
Assist with student ID card processing and related services.
Provide general office support to ensure effective day-to-day operations.
Work with Housing staff to support departmental goals, student success, and the residential experience.
Participate in departmental initiatives and special projects as assigned.
Other duties may be assigned.