Assignments Service Center Coordinator

University of California, Irvine • Irvine, CA

7h • $29 - $33

About The Position

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide. To learn more about UC Irvine, visit www.uci.edu. Student Housing is a self-funded, large and complex campus department consisting of 6 housing communities and 3 support units, with more than 300 staff employees, 300-400 student employees and an annual operating budget of $120 million. Student Housing provides housing for approximately 9,000 undergraduates, graduate students and their families in over 250 buildings and approximately 3.3 million sq. ft. Currently, Student Housing houses 51% of UCI's enrolled students (in conjunction with American Campus Communities, UCI's 3rd party housing partner) with a goal of housing 60% as part of the campus Long Range Development Plan (LRDP). Student Housing also provides maintenance and repair services to student residents. The incumbent serves as a primary administrative staff member responsible for Community Assignments for a specific portion of the GFH housing community. The incumbent will oversee front desk and independently troubleshoot concerns, challenges, inquiries. The incumbent will organize and manage the assignment process for a graduate and family student housing population of approximately 4300; process all room changes and contract cancellations; and maintain a high level of service through the utilization of different software platforms. This position includes heavy client relations with a diverse group of students, campus partners and external constituents and will analyze service trends and requests, making recommendations for process improvements and new equipment as needed. Other duties include maintaining office supply inventory, check-in/out of keys, coordination of services from the public facilities, answering phones, and completing special projects/assignments as needed.

Requirements

• Ability to interact positively and communicate effectively with a diverse group of students, faculty, staff, and visitors to campus.
• Skills to compose memos, letters, reports, and presentations using standard business formats.
• Experience managing multiple projects at one time.
• Demonstrate experience developing, using and maintaining office procedures.
• Ability to maintain confidentiality of records and information.
• Skill in working as part of a team and collaborating closely with co-workers on a variety of interdependent functions.
• Proficiency in analysis tools, models, and methods.
• Ability to learn new software programs.
• Skills to maintain organized electronic and hard copy files.
• Knowledge of PC hardware and computer peripherals. Skill to troubleshoot system problems. Skill to install and upgrade software. Willingness to learn new applications and systems.
• Proficiency in Microsoft Office, particularly Microsoft Excel and Outlook.
• Ability to identify areas for process improvement and make recommendations to improve efficiency and/or service level.
• Personal skills to maintain diplomacy, confidentiality and professional conduct.
• Demonstrated ability to independently complete detailed tasks and manage projects.
• High school diploma or equivalent experience
• 2-3 years office administration experience.

Nice To Haves

• Bilingual oral and written communication skills (English and Spanish, Chinese, Korean or Vietnamese).
• Demonstrate experience in using Adobe Acrobat, Illustrator, Photoshop and/or similar software.
• Knowledge of Student Housing, university and community resources, systems and services. Knowledge of University policies and procedures.

Responsibilities

• primary administrative staff member responsible for Community Assignments for a specific portion of the GFH housing community
• oversee front desk and independently troubleshoot concerns, challenges, inquiries
• organize and manage the assignment process for a graduate and family student housing population of approximately 4300
• process all room changes and contract cancellations
• maintain a high level of service through the utilization of different software platforms
• heavy client relations with a diverse group of students, campus partners and external constituents
• analyze service trends and requests, making recommendations for process improvements and new equipment as needed
• maintaining office supply inventory, check-in/out of keys, coordination of services from the public facilities, answering phones, and completing special projects/assignments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees