Housing Advocate
About The Position
The Salvation Army Northern Division Harbor Light Center (HLC) and satellite locations is “Doing the Most Good” by providing shelter, housing, and holistic, person-centered, supportive services to over 300 single adults each night. HLC also offers worship services, pastoral care, and connections to community partners. The Housing Advocate provides direct support to adults experiencing homelessness by building relationships, offering advocacy, and ensuring a safe and welcoming shelter environment. Advocates assist participants in navigating shelter expectations, accessing services, and responding to crises. The role includes accurate recordkeeping, promoting engagement in available programs, and collaborating with internal colleagues to support initiatives and maintain resource connections that foster long-term stability.
Requirements
- High school diploma or GED required.
- Minimum of one year of experience supporting individuals, preferably in a homeless shelter or other client- or customer-focused setting.
- Must successfully pass all required background checks.
- Strong interpersonal and communication skills with the ability to build rapport and work effectively with diverse populations.
- Ability to work collaboratively within a team and accept supervision and direction.
- Sensitivity to issues related to homelessness, addiction, unemployment, and cultural and racial diversity.
- Demonstrates professionalism, integrity, and discretion in handling confidential information.
- Highly organized with strong attention to detail and a reliable work ethic.
- Proficient in using computers and basic software, including Microsoft Office and data entry systems.
- Must be able to communicate clearly and work effectively in an in-person environment.
Nice To Haves
- Valid driver’s license and ability to meet MVR (Motor Vehicle Record) requirements preferred.
Responsibilities
- Provide compassionate, person-centered support to adult participants through both short- and long-term advocacy.
- Assist participants in navigating shelter policies, responding to crises, and maintaining a safe, respectful environment, including supporting participants on the floor and at meals and conducting regular rounds.
- Ensure participant records, including intakes and incident reports, are accurately maintained and consistently documented in accordance with organizational standards.
- Connect participants with available social services and corps activities.
- Collaborate with colleagues to support HLC initiatives and help maintain a catalog of local resources that support participant success.
- Drive agency vehicles locally to support the mission.
Benefits
- Support its mission as employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
