Housing Advisor 3
About The Position
At PCHA, our mission is simple but powerful: to provide quality, affordable housing and improve the lives of residents. Every day, our team works to create opportunities, strengthen communities, and help families achieve greater stability and independence. We are looking for a dedicated, compassionate, and detail-oriented Housing Advisor 3 to help individuals and families navigate housing assistance programs while delivering exceptional customer service and support. As a Housing Advisor 3, you will be more than a program administrator—you will be a trusted resource for families seeking safe, affordable housing. Your work will directly impact residents by ensuring they receive the assistance they need while helping PCHA maintain compliance with HUD regulations and program requirements.
Requirements
- A high school diploma is required.
- Relevant experience working with the public and assisting customers is highly valued.
Nice To Haves
- A bachelor's degree in Business, Social Work, or a related field is preferred.
- Have a passion for helping others and serving the community.
- Thrive in a fast-paced environment that balances customer service and compliance.
- Communicate effectively and professionally with diverse populations.
- Have strong organizational skills and attention to detail.
- Enjoy solving problems and building positive relationships.
Responsibilities
- Manage a portfolio of participants, ensure accurate eligibility determinations, and uphold program integrity through careful review and verification.
- Guide families through eligibility, recertification, and housing assistance processes.
- Review and verify income, assets, household composition, and required documentation.
- Conduct participant briefings and assist families moving to new housing.
- Respond to resident and landlord inquiries with professionalism and empathy.
- Prepare correspondence, reports, and program documentation.
- Support program compliance while helping residents access valuable housing resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
