Housing Administrator

Entre Nous Femmes Housing Society • Vancouver, BC

9d • CA$28 - CA$32 • Hybrid

About The Position

Entre Nous Femmes Housing Society (ENFHS) is seeking a collaborative and inclusive team member to support the Housing & Property Services team in managing successful tenancies in ENFHS’s affordable and mixed-income rental housing portfolio and providing excellent housing services to residents and stakeholders. The Housing Administrator supports the Senior Housing Manager, Housing Managers and the Housing & Property Services team with administrative tasks, leasing, notices, and resident relations. This dynamic position is for someone looking to progress their career in property management, community engagement, and non-profit housing. The Housing Administrator will report directly to the Senior Housing Manager. The position is part of the Housing & Property Services team, led by the Director, Housing & Property Services.

Requirements

• A minimum of two to five (2-5) years of administrative experience is required.
• High-school certificate.
• Excellent competency in administration and resident/customer relations.
• Excellent organizational and project management abilities.
• Excellent interpersonal and conflict-management skills.
• Aptitude in decision-making and problem-solving.
• Ability to work independently and well under pressure.
• Ability to handle multiple demands, tight timelines and competing priorities.
• An understanding of diversity, equity, inclusion, decolonization, and indigenization best practices and principles.
• Excellent digital literacy and experience with MS Office Suite Products: Outlook, Word, Excel, Teams, OneDrive, Windows-based operating systems, internet, and mobile technology.
• Must have access to reliable transportation and a valid driver’s license.
• The successful candidate must be fully vaccinated against COVID-19 or be willing to get vaccinated before their start date.

Nice To Haves

• Post-secondary education (i.e. degree, diploma, certificate) in non-profit housing property management, rental property management license or related field would be an asset.
• Experience in leasing or event management would be an asset.
• Experience in the non-profit and co-op housing sector would be an asset.
• Experience working in Arcori or other property management systems would be an asset.
• Experience with subsidized and market rental housing would be an asset.
• Lived experience in social housing would be an asset.

Responsibilities

• Provide general administrative support to the Senior Housing Manager, Housing Managers and Director, Housing & Property Services.
• Coordinate applicant intake, eligibility reviews, and waitlist management.
• Coordinate applicant screening, including reference and documentation verification.
• Schedule and conduct suite showings and leasing appointments.
• Assist with marketing and promotion of available units.
• Provide exceptional customer service to residents and stakeholders.
• Data entry and data processing in Arcori, the Society’s property management system, for rent rolls. Run reports as needed.
• Ensure all resident information is up-to-date and accurately entered into the Arcori system.
• Support the Rent Review Coordinator in collecting income documents from residents and ensuring all requirements are met.
• Draft building-wide and unit notices under the direction of the Senior Housing Manager and distribute them at sites.
• Support the annual unit inspections, coordinating move-ins and move-outs, resident selection, internal transfers, showing suites and supporting lease agreements and other administrative duties.
• Support the Senior Housing Manager and Housing Managers to respond promptly and respectfully to residents and community enquiries or complaints.
• Support the maintenance of current and archived resident lease agreements and files as required.
• Support the preparation of documentation for RTB hearings and disputes.
• Support the maintenance of vacancy, internal transfer, and partner organization referral lists.
• Support resident engagement activities as required.
• Support general office administration duties as required for staff coverage.
• Opportunities to support the management of limited sites with the Housing Manager to gain experience in property management.
• Perform other related duties that might be required.

Benefits

• Competitive wages and annual reviews.
• Three weeks’ vacation to start.
• One week of additional paid vacation during holiday office closure from December to January.
• Comprehensive extended health, vision, and dental package.
• 5% RRSP contribution after three months of successful employment.
• $350 reimbursable annual Employee Wellness Program.
• Staff training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED