Houseperson

Peregrine Hospitality•Pismo Beach, CA

10d•Onsite

About The Position

As a Houseperson, you will be responsible for supporting housekeepers and supervisors with maintaining the property in a fast-paced and positive environment. The Houseman looks to provide help in all janitorial and maintenance areas, striving to maintain a clean and tidy property with a friendly attitude and exceptional customer service skills. You work effectively in a team and use excellent communication skills to correspond with co-workers and supervisors.

Requirements

Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel-related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Will be required to work flexible scheduled shifts based on business needs.
Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
Ability to bend and twist, push and pull, stoop, and kneel
Ascend and descend a ladder.

Nice To Haves

Previous in a Houseperson position preferred but not required.

Responsibilities

Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
Use proper two-way radio etiquette at all times when communicating with other employees.
Use daily checklist to complete projects as assigned including but not limited to: Ash urns, Glass tables, Furniture, Ice machines/vending machines, Elevator doors/frames, Service landing/linen closets, Stairwells, Polish floors, Other projects as assigned by management.
Practice safe work habits to ensure safety for guests, fellow employees, and self.
Handle items for "Lost and Found" according to the hotel standards.
At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
Report maintenance issues to Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
Pick up any Room Attendant's dirty linen or trash as needed.
Before leaving the section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
Vacuum guest corridors.
Assist Housekeeping as needed (i.e., bed boards, roll-aways, flip beds, etc.)
Deliver any clean linen to assigned sections, if applicable.
Maintain cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
Ensure overall guest satisfaction