Houseperson

MCR • Mount Prospect, IL

21h • Onsite

About The Position

This role is for a Houseperson at the Hampton Inn and Suites Mt. Prospect, operated by MCR, the 3rd-largest hotel owner-operator in the United States. The MCR standard is to provide clean, friendly, well-organized, and safe hotels for guests. The position emphasizes four key areas of excellence: Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork. Team members are expected to greet guests happily, use their names, contribute to high guest satisfaction scores, handle challenging situations with urgency, and have strong knowledge of hotel features and amenities. Cleanliness is a team effort, requiring all members to contribute to cleaning guest rooms and public spaces. The role also involves completing operational checklists accurately, maintaining a flawless uniform, and fostering clear, honest, and professional communication and collaboration within the team to create a welcoming environment for guests and a positive workplace.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all features of the hotel facility and amenities.
• Be aware of and support for all groups and events at the hotel.
• Understand relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with Team Members.
• Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together to create a welcoming environment for guests and an effective, positive workplace.
• Store and retrieve luggage or packages for guests in storage areas, as needed.
• Clean and maintain the guest hallways, stairwells, service areas and ice rooms.
• Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds.
• Ensure all front and back of house areas are well-organized and clean.
• Collect trash and soiled linen from the housekeepers and deliver to laundry room.
• Monitor placement and condition of public space furniture, report issues to management.
• Maintain stock levels in guest floor linen closets and guest amenities.
• Replenish amenities and supplies in assigned guestrooms.
• Stock and maintain housekeeping cart.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed