Houseperson- Hampton Inn Lenox

Peregrine Hospitality•Lenox, MA

2d•Onsite

About The Position

The Houseperson is responsible for maintaining the cleanliness, sanitation, and organization of assigned work areas, including guestroom floors, hallways, public areas, and linen closets. This role involves stocking linen closets, delivering supplies, removing trash and soiled linen, cleaning various hotel areas, and ensuring guest satisfaction by anticipating needs and responding promptly to service requests. The Houseperson plays a crucial part in upholding the hotel's standards of operations and guest experience.

Requirements

Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Minimum 3 months housekeeping or relevant experience.
Will be required to work flexible scheduled shifts based on business needs.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation.
Ability to stand and walk for extended periods of time.
Ability to bend and twist, push and pull, stoop, and kneel.

Responsibilities

Stock linen closets with amenities and supplies for room attendants and deliver supplies directly to room attendants.
Empty room attendant carts of soiled linen and trash.
Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Strip and service assigned guest rooms/floors by assignment, category and priority.
Remove all dirty terry and linen and replace with clean par to designated layout.
Clean ice machines and ensure ice machine area is clean and presentable for guests.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and room attendants securely and in a timely manner.
Replace all guestroom items required by SOP.
Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
Clean windows in guestrooms and hotel areas as assigned.
Moves/arranges furniture and mattresses as requested for reoccurring cleaning and maintenance.
Complete reoccurring projects including deep cleaning, waxing/polishes floors.
Refurnishes room with supplies, towels etc. as required.
Return and restock cart at end of shift.
Turn over any lost and found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.