AM Houseperson Housekeeping

Marriott•Dana Point, CA

1d•Onsite

About The Position

The Houseperson is responsible for responding promptly to guest requests and those from other departments. This role involves identifying and reporting maintenance issues in public areas or guest rooms, posting caution signs, and contacting departments for urgent repairs. The Houseperson will also deliver guest requests, set up furniture in guest rooms, and remove items from hallways such as debris, room service trays, newspapers, soiled linens, and trash. Additionally, they are responsible for cleaning, maintaining, and storing cleaning equipment. The role requires adherence to all company policies, safety and security procedures, and completing safety training. It also involves maintaining a clean and professional appearance, ensuring confidentiality, and providing excellent guest service according to company standards, including assisting individuals with disabilities. The Houseperson must communicate clearly and professionally, support team goals, and meet quality expectations. Physical requirements include the ability to lift and move objects up to 55 pounds without assistance and over 55 pounds with assistance, push and pull a loaded housekeeping cart, reach overhead and below the knees, and perform tasks requiring fine motor skills and hand-eye coordination. They must also be able to move through narrow, confined, or elevated spaces, ascend and descend ladders, and stand, sit, kneel, or walk for extended periods. The Houseperson will perform other reasonable job duties as requested by Supervisors.

Requirements

Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects).
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces.
Ability to move up and down a ladder.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to speak with others using clear and professional language.
Ability to support team to reach common goals.
Ability to ensure adherence to quality expectations and standards.
Ability to maintain confidentiality of proprietary information.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to follow all company and safety and security policies and procedures.
Ability to report any maintenance problems, safety hazards, accidents, or injuries.
Ability to complete safety training and certifications.
Ability to properly store flammable materials.
Ability to ensure uniform and personal appearance are clean and professional.

Responsibilities

Respond promptly to requests from guests and other departments.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Post caution signs.
Contact other departments directly for urgent repairs.
Deliver guest requests and set up furniture items in guest rooms as requested.
Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
Clean, maintain, and store cleaning equipment.
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down a ladder.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Perform other reasonable job duties as requested by Supervisors.