Houseperson

PORTOLA HOTEL & SPA•Monterey, CA

1d•Onsite

About The Position

The Houseperson is responsible for assisting the Room Attendants by delivering clean linen to housekeeping staff throughout the hotel and collecting dirty linen. This role also involves the collection and disposal of garbage from the hotel, as well as working on various cleaning and maintenance projects as assigned by the Housekeeping Manager. The position requires a friendly, energetic, and personable demeanor with a passion for customer service, strong interpersonal skills, and the ability to work effectively in a team environment. The Houseperson must also demonstrate thorough knowledge of hotel safety procedures, including safe work practices, consistent use of personal protective equipment, and adherence to health procedures for preventing the spread of contagious diseases, as well as ergonomic standards.

Requirements

Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Detail oriented and comfortable working in a fast-paced environment
Excellent time management and organizational skills

Nice To Haves

High School Diploma or equivalent
Previous hospitality and/or housekeeping experience

Responsibilities

Stock, maintain and transport housekeeping supply cart on a daily basis
Restock housekeeping linen closets for next day's use and replenish chemical bottles.
Perform deep cleaning tasks, as needed, such as: high dusting, turning mattresses, etc.
Dispose of trash and recyclables
Keep all hallways, public areas and closets clean, neat and vacuumed
Demonstrate operating knowledge and performance of commercial floor care equipment to shampoo carpets, as well as wax and polish floors as assigned.
Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Manager
Report any maintenance repairs immediately to Housekeeping Manager / Engineering
Handle items for “Lost and Found” according to the standards.
Respond to special guest requests in a timely, friendly and efficient manner
Assist Room Attendants with cleaning guest rooms as needed, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and nightly turn-down service
Demonstrate thorough knowledge of the hotel safety procedures to ensure the safety and security of our guests and employees.
Completing all assigned hotel safety training satisfactorily
Following hotel safe work practice standards
Consistently using all personal protective equipment (PPE)
Consistently adhering to Employee Safety and Health Procedures for preventing and controlling the spread of potentially contagious diseases like HIV/AIDs, Hepatitis B, Influenza, Norovirus and COVID – 19.
Adhere to ergonomic standards as outlined in our Musculoskeletal Injury Prevention Program (MIPP)