Houseperson
AccorHotel•Los Angeles, CA
•Onsite
About The Position
The Hoxton, Downtown LA is looking for a Houseperson to join their team. This role is responsible for maintaining the cleanliness and attractiveness of guest rooms, hallways, and public areas. The Houseperson will assist Room Attendants with tasks such as removing linen and trash, and will also be involved in deep cleaning tasks, ensuring all areas meet brand and quality standards. The position requires adherence to departmental policies, health and safety standards, and a positive, friendly attitude.
Requirements
- Previous housekeeping experience
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Ability to lift, pull and push a moderate weight (50 pounds).
- Highly responsible & reliable
- Detail-oriented
- Ability to work well under pressure in a fast-paced environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Passion for hospitality
- Ability to have a positive impact on the people you interact with, leaving them with a memorable experience
- Willingness to work in a team environment, supporting each other
Nice To Haves
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- You’re not precious. We leave our egos at the door and help get things done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in an elevator together, we’d have a good time and share a few laughs
Responsibilities
- Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests
- Remove all trash and dirty linen from guest rooms.
- Approach all encounters with guests and employees in a friendly service-oriented manner.
- Replace guest supplies, i.e., soap, shampoo, bathroom tissue etc.
- Vacuuming Carpets, rugs, and upholstery
- Clean windows and mirrors
- Clean and sanitize restrooms.
- Dusting Furniture
- Shampoo Carpets
- Maintain all housekeeping closets organized.
- Clean common areas, stairwells, elevator, lobby, rooftop.
- Cleaning all outside area walkways
- Power Washing
- Assist with Inventory
- Washing and Preparing rags for cleaning, wash towels and linen as needed
- Assist with completing the cleaning of stayover/departure guest rooms when needed by business levels.
- May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
- Ensure the highest levels of cleanliness throughout the hotel
- Ensure that the rooms adhere to all brand standards and quality audit standards
- Follow departmental policies, procedures and service standards
- Attend all training sessions required
- Report necessary maintenance items
- Ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Executive Housekeeper
- Always maintain a positive and friendly attitude, even when working to find solutions to challenges
- Undertake any other reasonable requests from management
Benefits
- Competitive salary.
- 19 days of paid time off and holidays
- Comprehensive insurance benefits package.
- Food on us during your shift.
- A free night at The Hoxton when you first start
- Training to get you settled into your role with ongoing development
- An annual diversity and inclusion calendar of events
- Regular team get togethers
- Excellent discounts across The Hoxton and the global Ennismore family.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
