Houseperson

Hilton Grand Vacations•Ormond Beach, FL

2d•Onsite

About The Position

Join our Housekeeping Team at Casa Del Mar Resort located in Ormond Beach, FL as a Housepersons. We are looking for individuals who can provide excellent service to our guests and owners while they're staying at the resort. This role involves promptly assisting guest inquiries and needs while following brand standards, and providing customer service including information about resort services, activities, and local attractions. You will be responsible for removing used linens and towels, replacing them with new ones, and transporting clean and dirty linen. Maintaining work carts/stations, ensuring delivered items are clean and in working order, and inspecting rooms for any damage or wear are also key duties. You will report maintenance deficiencies, replenish amenities, and assist co-workers. The role requires working in a fast-paced and sometimes stressful environment, with flexibility for spontaneous guest demands. Identifying and reporting maintenance issues in public areas or guest rooms is also part of the job.

Requirements

Effective verbal and written communication skills.
Ability to communicate well with guests in English.
Perform job functions with attention to detail, speed and accuracy
Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals.
can tolerate environmental factors such as humidity, cold/heat, dust and noise.

Nice To Haves

Hospitality industry

Responsibilities

Providing excellent service to our guests and owners while they're staying at the resort.
Promptly assisting guest inquiries and needs while following brand standards.
Provide customer service to guests, including information about resort services, activities and local attractions.
Remove used and replace with new all linens, towels and vital products and supplies
Transport clean and dirty linen to and from Operations and the Buildings.
Maintain work carts/stations as necessary to optimize appearance and efficiency.
Make sure that all items delivered to the guest rooms are clean and in working order.
Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear.
Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
Identify and report preventative or other maintenance issues in public area or guest rooms.