Houseperson

MCR Hotels•Hampton, VA

21h•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining spotless cleanliness, ensuring product consistency and quality, and contributing to happy guests and strong teamwork. The Houseperson is responsible for various duties to ensure the hotel's public and back-of-house areas are clean, organized, and well-maintained, contributing to a positive guest experience.

Requirements

Must be 18 years of age or older.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
Clock in/out for breaks at the designated time on the schedule.
Provide sufficient notice as directed by the supervisor when calling out for a scheduled shift.
Regularly carry out physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking, repetitive motions of wrists, hands, and/or fingers.
Ability to lift and carry housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Store and retrieve luggage or packages for guests.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from all exterior garbage receptacles and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Ensure all front and back of house areas are well-organized and clean.
Collect trash and soiled linen from housekeepers and deliver to the laundry room.
Monitor placement and condition of public space furniture and report issues to management.
Maintain stock levels in guest floor linen closets and replenish guest amenities.
Replenish amenities and supplies in assigned guestrooms.
Stock and maintain housekeeping carts.
Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all hotel features, facilities, and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Ensure all operational checklists are completed accurately and at the designated times.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role to meet business and guest needs.
Work together with all Team Members to create a welcoming environment for guests and an effective, positive workplace.