Houseperson

PAH Management•Charlotte, NC

6d•Onsite

About The Position

The Houseperson plays a vital role in maintaining the cleanliness, appearance, and overall presentation of the hotel’s public spaces while supporting the housekeeping team in delivering an exceptional guest experience. This position is responsible for cleaning and maintaining common areas, replenishing housekeeping supplies, assisting Room Attendants, and responding promptly to guest and operational needs. The position is based on property in Charlotte, NC. The Houseperson must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require. The role involves extended periods of standing and moving throughout the hotel, frequent handling of items weighing up to 50 pounds, and safely operating housekeeping equipment and using cleaning chemicals. PAH Management offers competitive base pay commensurate with experience and benefits including medical, dental, and vision insurance; disability coverage; retirement and life insurance plans; an employee incentive program; hotel stay perks; educational reimbursement; paid time off; and a Manager in Training Program where applicable.

Requirements

Ability to communicate effectively with guests, team members, and supervisors.
Ability to follow safety procedures and housekeeping standards.
Ability to work independently while contributing to a collaborative team environment.
Ability to stand, walk, bend, kneel, stoop, reach, climb stairs, and move throughout the hotel for extended periods.
Ability to frequently lift, carry, push, and pull housekeeping carts, linens, supplies, and equipment weighing up to 50 pounds.
Ability to safely operate housekeeping equipment and use cleaning chemicals in accordance with safety guidelines.
Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.

Nice To Haves

Previous housekeeping, hospitality, janitorial, or custodial experience.
Experience operating commercial housekeeping equipment.
Familiarity with Marriott, Hilton, or Hyatt housekeeping standards.

Responsibilities

Clean and maintain hotel public areas—including lobbies, hallways, elevators, stairwells, restrooms, entryways, and other common spaces—in accordance with company and brand standards.
Monitor assigned areas throughout each shift to ensure they remain clean, safe, and guest-ready.
Remove trash, used linens, room service trays, newspapers, and other debris from guest corridors and public areas.
Promptly report maintenance concerns, safety hazards, and cleanliness issues to the appropriate department.
Deliver linens, towels, amenities, and other housekeeping supplies to Room Attendants as needed.
Transport soiled linens, towels, and trash to designated collection areas according to hotel procedures.
Restock housekeeping closets, carts, and storage areas to maintain adequate inventory throughout the day.
Respond promptly and courteously to guest requests, questions, and service needs.
Deliver requested items to guest rooms in a timely and professional manner.
Maintain a friendly, approachable, and service-oriented attitude in guest interactions.
Report guest concerns, complaints, and service recovery opportunities to the appropriate supervisor.
Follow housekeeping procedures, safety guidelines, and company policies to maintain a clean and secure environment.
Report lost and found items according to hotel procedures.
Maintain cleanliness and organization of work areas, storage rooms, and housekeeping equipment.
Perform other duties as assigned by the Executive Housekeeper or Housekeeping Manager.