Houseperson

Garden of the Gods Resort and Club•Colorado Springs, CO

11d•$17 - $17•Onsite

About The Position

Reporting to Director of Housekeeping, the Laundry Runner Position is responsible for maintaining the cleanliness of guest room hallways, housekeeping closets, ice machines, elevators and other public areas as well as running guest requests, housekeeping supplies and laundry. This role also involves assisting room attendants, managing inventory, and performing general cleaning tasks. The position requires adherence to service standards and company policies, with a focus on providing extraordinary service and maintaining a professional appearance.

Requirements

Requires basic employment skills in clerical, service, or manual areas.
Some experience with the ABC's of housekeeping and room cleaning is beneficial but not required.
Valid Driver's License
Daily Communicate with guests, supervisor, housemen, laundry and front desk.
This position requires continuous teamwork as well as internal and cross-departmental communication.

Nice To Haves

CPR Certification
Food Protection Manager Certification
Food Handler Certification
Alcohol Server/Seller Certification

Responsibilities

Keeps all guest hallways and stairways neat, clean, vacuumed and dusted.
Cleans all linen closet floors and empties trash on floors.
Delivers clean linens to the Housekeeping areas daily.
Restocks guestroom supplies in the linen closet whenever necessary.
Maintains inventory of all guest supplies. Delivers guest request items when assigned.
Assists the room attendants by removing soiled linen and trash from carts and rooms throughout the day and brings to the laundry.
Delivers linen from the laundry room to the floors upon request.
Folds all towels to be distributed to assigned room attendants.
Offers all assistance possible to guests.
Assists during general cleaning times with tasks such as turning mattresses, deep cleaning and other projects.
Sorts and separates soiled and clean linen into laundry carts.
Assists with linen inventory.
Delivers rollaways and cribs to guests.
May perform laundry attendant duties as required.
Cleans assigned quota of rooms daily according to standards.
Always maintains a clean and neat area.
Reports all maintenance problems to Supervisor / Engineering.
Keeps linen closets clean.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
Provide extraordinary service that is "Enriching by Nature."
Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and be attentive to what matters most.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Displays care in use of equipment and maintains an organized and professional work environment.