BQT Houseperson

TPG Hotels & Resorts•Providence, RI

37d•Onsite

About The Position

The Houseperson is responsible for the efficient and correct setup of tables, chairs, platforms/stages, and other equipment according to group requirements. This role involves checking and adjusting temperature and lighting, ensuring electrical hook-ups are functional, and securing cords. The Houseperson provides audio-visual services, including setup, user instruction, takedown, and secure storage. They also handle the pickup and delivery of materials for functions, service and freshening of function rooms during breaks, and the breakdown of equipment. A key part of the role is returning unused equipment in clean condition to its proper storage area and maintaining neatness in function and equipment storage areas. The Houseperson performs deep cleaning of function areas as assigned, must be punctual and presentable in uniform, attend department meetings, and maintain a consistent professional and positive attitude when interacting with guests and associates. They are expected to perform other duties as requested by management, report any guest dissatisfaction or significant issues to management, and comply with all policies and procedures, including safe work habits and emergency procedures. This role also involves writing shift reports, including incident reports for theft, accidents, or injuries when assigned, and checking with a manager before leaving the work area. Special projects and additional responsibilities may also be assigned.

Requirements

High school education or related experience.
Ability to understand and provide friendly guest service.
Ability to understand and comply with proper set ups, cleaning, break down and storage techniques and procedures.
Ability to timely complete assigned tasks.
Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
Ability to satisfy the legal requirements for employment within the jurisdiction.

Nice To Haves

Familiarity with audio-visual equipment and hospitality industry practices preferred.

Responsibilities

Efficient and correct set up of tables, chairs, platforms/stages and other equipment as specified by group requirements.
Check and properly adjust temperature and lights, electrical hook-ups for proper working order and tape down all exposed cords.
Provide audio visual services including set up, instruct in proper equipment use, take down and secure storage of equipment.
Pick-up and deliver boxes/materials for functions as needed.
Service/freshen function rooms during breaks.
Break down of tables, chairs, platforms/stages and other equipment.
Return all unused equipment in clean condition to proper storage area.
Keep function and equipment storage areas neat and clean.
Perform deep cleaning of function areas as assigned.
On time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager / supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned.