Houseperson

MCR Hotels•Harrisburg, PA

37d•Onsite

About The Position

The Houseperson role at Towneplace Suites Harrisburg is centered around maintaining the MCR standard of providing clean, friendly, well-organized, and safe hotels for guests. This involves contributing to guest satisfaction through excellent service, ensuring spotless cleanliness in all areas, maintaining product consistency and quality, and fostering strong teamwork. The role requires a "can-do" attitude, the ability to follow guidelines, handle pressure, and possess good communication and listening skills. The position is for individuals 18 years or older and requires a willingness to work a varied schedule, including evenings, nights, weekends, and holidays.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile, using their names whenever possible.
Contribute to great guest satisfaction scores by working together with the team.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain a strong knowledge of all hotel features and amenities.
Be aware of and support all groups and events at the hotel.
Understand and utilize relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed to ensure the hotel is well-organized and safe.
Greet every guest happily with a smile while cleaning.
Ensure all operational checklists are completed accurately and at the designated times.
Provide accurate and on-time handover reports for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Work together with all Team Members to create a welcoming environment for guests and an effective, positive workplace.
Store and retrieve luggage or packages for guests in storage areas, as needed.
Clean and maintain guest hallways, stairwells, service areas, and ice rooms.
Collect trash from all exterior garbage receptacles, and pick up trash and debris from the parking lot, swimming pool area, and common grounds.
Ensure all front and back of house areas are well-organized and clean.
Collect trash and soiled linen from housekeepers and deliver to the laundry room.
Monitor the placement and condition of public space furniture, and report issues to management.
Maintain stock levels in guest floor linen closets and guest amenities.
Replenish amenities and supplies in assigned guestrooms.
Stock and maintain the housekeeping cart.