Houseperson

Auberge Collection•Los Olivos, CA

44d•$20•Onsite

About The Position

The Housekeeping Houseperson is responsible for assisting room attendants through the distribution of supplies throughout property. Housepersons are also responsible for responding to guest requests for amenities/services and inventory stocking.

Requirements

A genuine affinity for interacting with guests and team members alike
Ability to handle multiple tasks at the same time seamlessly including delivery of guest requests and room attendant requests
Ability to work cohesively with other departments and individuals as part of a team
Ability to maintain confidentiality of guest information and security of guest rooms
Competency and learning within new computer based applications
Lifting up to 75 lbs occasionally
One-year Housekeeping/Houseperson experience
Able to work a flexible schedule, including weekends and holidays, according to department needs.
Able to read and write in English
Ability to communicate in basic conversational English with team members and guests to support safe operations, coordination of work, and service standards. Additional language skills are welcomed and valued.

Responsibilities

Transport and stock all linen and supplies in housekeeping closets and back of house areas
Keep housekeeping areas clean and organized following departmental standards
Monitor and maintain designated supply levels
Assist all team members with delivery and restocking of in room amenities and linen
Work in accordance with hotel and departmental safety standards
Coordinate and communicate all deliveries and guest requests through companies internal communication platform
Engage with guests with a smile and appropriate greeting, using the guests name whenever appropriate
Follow all Auberge Service Standards
Capture and record guest preferences into internal communication platform where appropriate
Perform other duties as directed, developed or assigned