Lobby Houseperson | State College Toftrees Golf Resort

Shaner Hotels • State College, PA

20h • Onsite

About The Position

The Houseperson is responsible for maintaining the cleanliness and standards of quality throughout daily assignments in public spaces. This role involves handling guest complaints to ensure satisfaction, observing all safety and security procedures, and performing deep cleaning functions as scheduled. The Houseperson must be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Requirements

• Minimum one year cleaning experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Cleans and services assigned public spaces according to franchise and hotel standards.
• Handles guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping procedures, and security procedures.
• Returns and restocks cart at end of shift.
• Completes additional deep cleaning / seasonal cleaning functions as scheduled.
• Reports any maintenance deficiencies.
• Handles guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed