Houseperson

MCR • Hampton, VA

15h • Onsite

About The Position

This Houseperson role at Hampton Springhill Suites, part of MCR, focuses on upholding the company's standard of providing clean, friendly, well-organized, and safe hotels for guests. The core values emphasize "CLEANLINESS and FRIENDLINESS," aiming for happy guests, spotless cleanliness, product consistency and quality, and strong teamwork. Team members are expected to engage positively with guests, ensure satisfaction, handle challenging situations, possess hotel knowledge, support events, and utilize relevant technology. Maintaining sparkling clean and organized workspaces, both front and back of the house, is a collective effort. Adherence to operational checklists, accurate shift handover reports, and a flawless uniform are crucial for product consistency. Effective communication, a "Can Do Attitude," and collaboration are vital for a welcoming and positive workplace. Specifically, the Houseperson is responsible for luggage handling, cleaning and maintaining guest hallways, stairwells, service areas, ice rooms, exterior garbage receptacles, parking lots, swimming pool areas, and common grounds. They also collect trash and soiled linen, monitor public space furniture, and restock guest floor linen closets and amenities. MCR is the 3rd-largest hotel owner-operator in the United States, managing a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities, with over 7,000 team members.

Requirements

• Must have a positive attitude and willingness to learn
• Must be able to understand and follow established guidelines and procedures
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
• Must be able to convey information and ideas clearly
• Must have a desire to serve all guests
• Must be 18 years of age or older to perform this job
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor
• Never work while off the clock
• Clock in/out for breaks at the designated time on your schedule
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field preferred

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile
• Use the guests’ names whenever possible, ensuring they feel properly welcomed
• Contribute to great guest satisfaction scores
• Handle challenging guest situations with hospitality and a sense of urgency
• Maintain strong knowledge of all features of the hotel facility and amenities
• Be aware of and support for all groups and events at the hotel
• Understand relevant technology for each role
• Answer all incoming calls with friendly service using the approved greeting
• Keep all areas, both front and back of the house, sparkling clean and well-organized
• Pitch in to clean guest rooms and public spaces as needed
• Greet every guest happily with a smile, by name if possible, while cleaning
• Complete all operational checklists accurately and at the designated times, every shift
• Ensure handover reports are accurate and on time, for effective shift-to-shift communication
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times
• Communicate clearly, honestly, and professionally with Team Members
• Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests
• Work together with all Team Members at all levels to create a welcoming environment for guests and an effective, positive workplace
• Store and retrieve luggage or packages for guests in storage areas, as needed
• Clean and maintain the guest hallways, stairwells, service areas and ice rooms
• Collect trash from all exterior garbage receptacles, as well as picking up trash and debris from the parking lot, swimming pool area and common grounds
• Keep all front and back of house areas well-organized and clean
• Collect trash and soiled linen from the housekeepers and deliver to laundry room
• Monitor placement and condition of public space furniture, report issues to management
• Maintain stock levels in guest floor linen closets and guest amenities
• Replenish amenities and supplies in assigned guestrooms
• Stock and maintain housekeeping cart

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed