Houseperson - Housekeeping

Hard Rock Hotel & Casino Ottawa•Bristol, TN

17d•Onsite

About The Position

The Houseman is responsible for assisting the housekeeping department by coordinating the linen supplies, keeping hallways clean and clear, delivering guest items upon request, and assisting Housekeepers. The Houseman exhibits conduct in accordance with all Gaming Commission Regulations and departmental policies and procedures. They maintain a clean, safe, hazard-free work environment within their area of responsibility and promote positive guest relations at all times. This role requires the ability to comprehend and use technical or professional language, read and write simple instructions, perform numerical operations, effectively deal with internal and external guests and team members, and possess fluency in English with additional languages being preferred.

Requirements

High School diploma or equivalent
6 months Janitorial experience required or an equivalent combination of education and experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to read, comprehend, and write simple instructions, short correspondence and memos.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English

Nice To Haves

Additional languages preferred.

Responsibilities

Assist Housekeepers in cleaning rooms, as needed.
Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
Assist Housekeepers in deep cleaning guest rooms.
Remove In Room Dining trays/tables from guest rooms and corridors.
Deliver guest request items to guest rooms.
Clean and stock linen closets.
Empty and dispose of trash from Housekeeper carts and linen closets.
Remove dirty linen from Housekeeper cart and linen closets and take to laundry.
Clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants.
Sweep and mop floors; vacuum and shampoo carpets.
Deliver and remove cribs and rollaway beds, as needed.
Clean vacuum cleaners daily.
Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
Maintain positive and professional communication with all team members.
Provide recognition to others, including co-workers, supervisors, managers, and directors.
Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
Ensure a healthy and safe work environment for co-workers and guests.
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote property outlets to guests.
Assist guests in finding locations within the property by giving clear directions.
Resolve guest complaints using property procedures.
Create a positive environment in which all team members have the ability to maximize their potential.
Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
Participate in Sound Check meetings on each shift.
Always smile and offer a warm greeting to all.
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
Perform additional duties as requested by department managers and supervisors.
Communicate with management to ensure that assigned duties are completed to standard.
Present a professional image to team members, guests, clients, owners, and investors.
Operate ethically to protect the Hard Rock brand.
Maintain confidentiality of guest, team member, and company information.
Comply with all policies and standard operating procedure of the property.
Perform work regularly and predictably.
Other duties as assigned.