Houseperson

EOS•San Francisco, CA

6d•Onsite

About The Position

The Houseperson supports the housekeeping team by maintaining cleanliness and organization throughout the hotel’s public and back of house areas. The candidate will assist room attendants with supplies and tasks that ensure a high standard of guest satisfaction.

Requirements

Develop and maintain positive working relationships with other departments.
The ability to communicate effectively in English with guests, managers, and colleagues.
Demonstrate a team-focused attitude and encourage collaboration.
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
Attend all scheduled meetings and training sessions.
Ability to remain standing for up to 8 hours
Ability to walk the property and grounds frequently
Ability to move up and down stairs frequently
Ability to move quickly based on guest needs
Ability to regularly move and lift up to 50 lbs.
Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.)
Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
Ability to bend and kneel frequently
Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness
Ability to communicate and exchange information effectively
Ability to read, write, speak, and understand basic English
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
Ability to work flexible hours based on business needs including midweek and weekend days
Professional cleaning experience preferred, but not required
Successful completion of background check
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and cleanliness
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Responsibilities

Maintain cleanliness of public areas including lobbies, hallways, restrooms, elevators, and meeting spaces
Assist room attendants with daily support as requested, such as restocking linens, preparations of carts, restocking of housekeeping closets/storage, removal of soiled linens and waste
Deliver items to guest rooms such as extra towels, linens, or amenities upon request
Remove trash, soiled linens, and debris from guest floors and service areas
Assist housekeeping staff with room cleaning tasks as needed
Report maintenance issues or safety concerns promptly
Follow hotel cleanliness, safety, and sanitation standards