Houseperson - The Fountains

Hilton Grand Vacations•Orlando, FL

4d•Onsite

About The Position

Join our Housekeeping Team at The Fountains in Orlando, FL! We are looking for individuals to provide excellent service to our guests and owners while they're staying at the resort. This role involves promptly assisting guest inquiries and needs while following brand standards. You will provide customer service to guests, including information about resort services, activities and local attractions. Responsibilities include removing used and replacing with new all linens, towels and vital products and supplies, and transporting clean and dirty linen to and from Operations and the Buildings. You will also maintain work carts/stations as necessary to optimize appearance and efficiency, and ensure that all items delivered to the guest rooms are clean and in working order. This role requires self-inspection of carpets, drapes and furniture for stains, damage, or wear, reporting maintenance deficiencies, replenishing linen and guest amenities, and assisting co-workers when requested. The position operates in a fast-paced and sometimes stressful environment, requiring flexibility with spontaneous demands from guests. You will also identify and report preventative or other maintenance issues in public areas or guest rooms.

Requirements

Effective verbal and written communication skills.
Ability to communicate well with guests in English.
Perform job functions with attention to detail, speed and accuracy.
Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals.
Can tolerate environmental factors such as humidity, cold/heat, dust and noise.

Nice To Haves

Hospitality industry experience

Responsibilities

Providing excellent service to our guests and owners while they're staying at the resort.
Promptly assisting guest inquiries and needs while following brand standards.
Provide customer service to guests, including information about resort services, activities and local attractions.
Remove used and replace with new all linens, towels and vital products and supplies.
Transport clean and dirty linen to and from Operations and the Buildings.
Maintain work carts/stations as necessary to optimize appearance and efficiency.
Make sure that all items delivered to the guest rooms are clean and in working order.
Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear.
Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
Identify and report preventative or other maintenance issues in public area or guest rooms.