Houseperson / Runner - LSC

VALENCIA GROUP•Austin, TX

19h•Onsite

About The Position

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Lone Star Court is part of a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Requirements

Strong verbal and written communication skills.
Effective time management and problem-solving skills.
Proficiency in Alice.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Hotel Operations or Customer Service preferred.
Communicate effectively with others.
Works productively with a team.
Effective multitasking skills.
Composure and patience under pressure.
Skilled in working with multiple computer programs.
Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)

Responsibilities

Deliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.
Respond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.
Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.
Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.
Assist with the setup and breakdown of rollaway beds, cribs, and other guest-requested items.
Deliver guest amenities and fulfill special guest requests in a timely and courteous manner.
Respond promptly to guest requests and assist with special cleaning needs as assigned.
Attend required monthly department meetings.
Be extremely courteous to all customers and fellow employees.
Comply with assigned training and engage in job duty rehearsals with management.
Use assigned technology device consistently to operate hotel systems such as Alice, StayNTouch, etc.
Operate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working condition.
Report any safety or security concerns immediately.
Maintain cleanliness and organization in all work areas.
Display courteous behavior with guests and team members.
Report any unsafe conditions immediately.
Ensure hotel equipment is in proper working condition.
Attend required meetings.
Follow company policies and procedures.
Perform any additional duties as assigned by the supervisor.