Houseperson / Runner - LSC

Valencia Group•Austin, TX

4d•Onsite

About The Position

Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Requirements

Hotel Operations or Customer Service preferred.
Communicate effectively with others.
Works productively with a team.
Effective multitasking skills.
Composure and patience under pressure.
Skilled in working with multiple computer programs.
Standing/Walking: Constantly. For varying lengths of time, often long periods.
Crouching (Bend at knees): Frequently. Bending to vacuum and perform cleaning duties.
Stooping (Bend at waist): Frequently. Stooping to vacuum and perform cleaning duties.
Reaching (Overhead/extension): Frequently. To perform cleaning duties.
Fingering/Feeling: Frequently. Move fingers, hands and arms quickly and easily to handle linen, glasses and amenities.
Pushing/Pulling: Frequently. Pushing 200-pound carts.
Lifting/Caring: Frequently. Lifting 50 lbs maximum.

Responsibilities

Stocking housekeeping supplies for the various housekeeping functions in the hotel.
Cleaning the guest hallways and other hotel areas as assigned.
Delivering all items requested by guests.
Immediately responding to any potentially dangerous conditions such as wet floors.
Removing trash from trash cans in the hallways, guest rooms and other areas and depositing in the dumpster.
Shampoos carpet and provides floor care when needed.
Maintaining housekeeping storage rooms with linen and supplies.
Assisting Room Attendant with preparing guestrooms (ensure they have appropriate supplies available, strip vacant guestrooms, remove trash).
Transporting linen to and from laundry to storage.
Ensuring the cleanliness of guest hallways, elevators, carpet edges, and stairwells.
Ensuring the dye program for rags is being followed by housekeepers and notifying Supervisor of any deviation to the program.
Maintaining cleanliness and organization in all work areas.
Displaying courteous behavior with guests and team members.
Reporting any unsafe conditions immediately.
Ensuring hotel equipment is in proper working condition.
Performing any additional duties assigned by the supervisor.
Using devices to communicate with team members and to complete checklists daily (i.e. Alice system).