Houseperson-Runner

Virgin Hotels•Las Vegas, NV

7d•Onsite

About The Position

The Houseperson/Runner is responsible for maintaining Virgin Hotel's high standards of cleanliness in cleaning the guest hallways, vending areas, service landings, stairwells and the service elevator. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs to engage the guest to let them know that you are there to take care of them with your genuine and "go the extra mile" service. Your teamwork and willingness to help others will be on display as you help your fellow teammates and Guest Room Attendants with their linens, towels, etc. in cleaning the rooms. Your guest service skills will be on display as you interact with guests at their rooms, delivering items they have requested, ensuring that you anticipate their needs in providing extraordinary guest service.

Requirements

Effective verbal and written communication skills. Able to adapt communication style to suit different audiences, efficiently communicating with supervisors, coworkers, public etc. Ability to communicate well with guests in English
Strong attention to details; enjoyment of cleaning, having a strong sense of responsibility, reliability, and honesty. Teamwork and collaboration
Current, legal, and unrestricted ability to work in the United States
Ability to provide outstanding guest service while interacting with guests and Team Members
Willing to work as part of a team
Educated on using the proper cleaning chemicals to clean the hotel properly
Conserve water and chemicals according to training standards
Communicate with hotel guests, e.g., announcing arrival at door, and comprehending special requests from guests
Inspect and maintain areas for which responsible
Clean as directed at an acceptable performance rate
Ability communicate and understand, in English, matters of mutual concern such as directions, hazards, or questions
Work is physical in nature and requires complete physical mobility in order to effectively and efficiently move around work area and from floor to floor as needed
Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions
Use all PPE as designed and required for each area assigned
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Proper protection is provided
Incumbents are at times subjected to hazards such as chemicals; proper safety precautions are followed
Physically able to work from ladders, move furniture, operate cleaning equipment associated with the position, including but not limited to vacuum, cleaning supplies, and safety equipment
Must be able to withstand prolonged standing, stretching, bending, stooping, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, humidity, cigarette smoke, and pet dander/hair
Ability to wipe, scrub, and scour different surfaces using the appropriate tools
Able to lift 50 pounds and push/pull carts weighing up to 100 pounds with or without reasonable accommodation
Strong eye/hand coordination
Enjoy working with a team and alone as the situation dictates
Adaptive, Flexible!
Embody "great attitude"
Unwavering integrity and endless work ethic
Appreciate constructive feedback, as well as graciously providing the same
Tenacious and self-motivated

Nice To Haves

Additional foreign language

Responsibilities

Maintain the standard of cleanliness for guest hallways, vending areas, service landings, stairwells and the service elevator
Greet guests immediately with a friendly/sincere acknowledgement. Provide excellent guest service, including information about resort services, activities and local attractions
Deliver all guest requested items, received via dispatched request, to rooms in a timely manner, ensuring that all guest needs are anticipated and delivered with the highest in guest service
Remove and handle dirty linen and garbage from Guest Room Attendants' carts, following all linen protocols
Assure that all guest requests are completed in a timely manner as set forth by the department
Ensure that all delivered items are clean and in working order. Maintain inventory levels in all storage lockers
Anticipate guest needs by asking guests during delivery process if they need any additional items
Maintain inventory levels of all storage lockers in your assigned area(s) and/or additional area(s) as assigned by supervisor
Be able to turn mattresses according to the rotation schedule
Handle guest's requests as assigned
Report to designated shift in assigned attire
Perform designated duties within time allotted
Use only the designated cleaning chemicals and tools
Report any guest or safety issues to a manager or supervisor
Keep guest information confidential and secure
Responsible for all keys assigned and comply with the key policy established by the company
Comply with all departmental and property policies and procedures
Comply with security policies of the hotel
Restock supplies in storage lockers as needed
Assist with linen delivery/stocking as required for your assigned area(s)
Clean biohazards as directed by supervisor