Houseperson/ Housekeeper

Family House•Pittsburgh, PA

17h•Onsite

About The Position

The Housekeeping Department plays a vital role in the overall success of our organization by creating a clean and safe environment for our guests. A Houseperson/Housekeeper will often have the opportunity to interact with the guests. The team's responsibility is to ensure guest satisfaction by always providing outstanding customer service. A Housekeeper cleans and prepares guest rooms and public areas by complying with established standards of cleanliness. The Laundry attendant scope includes washing, drying, folding delivery of all linens and towels.

Requirements

High School Diploma or GED required.
Basic knowledge or general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
Must be able to sit, stand, walk, bend, carry, kneel stretch and stoop for an entire 8 hour shift.
Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.
Ability to lift 25 pounds.
Ability push and pull up to 75 pounds.

Nice To Haves

Friendly customer service attitude.
Ability to learn and follow established cleaning processes and procedures, whether it be written or verbal.
Ability to communicate both verbally and in writing in a way which is understood by other staff, guests and management.
Organizational skills necessary to maintain housekeeping carts, chemical rooms, linen rooms and supply rooms.
Ability to verbally communicate problems to leadership and receive direction for resolution of problems.
Must also possess the skill to follow through with the direction for positive results.
Must understand and maintain housekeeping /laundry cleanliness standards.
Must comprehend direction, assignments and corrections from management.
Previous housekeeping experience preferred

Responsibilities

Daily cleaning and sanitizing of common areas including lobbies, corridors, stairwells, elevators, restrooms, kitchens, board rooms and offices
Stock daily supplies in common areas
Clean rugs, carpet, upholstered furniture, and/or draperies using vacuum cleaners and/or shampooers
Maintain floor surfaces using appropriate floor care equipment
Transport trash and waste to disposal areas
Collect soiled laundry
Move clean linens to each floor linen area when needed
Clean first floor kitchen refrigerators and dispose of spoiled or outdated food
Entrance maintenance
Clean stovetops, ovens, freezers and refrigerators in first floor kitchen
Replace burned out light fixtures on main floor
Ability to work independently as well as a team member
Other duties as assigned
Cleans all assigned guest rooms and bathrooms, including special cleaning assignments within the rooms and pulling linens, to ensure quality service
Cleans public areas, lounges, laundry areas and hallways on assigned floors to the standard and guidelines established throughout training.
Sweeping, mopping, empty trash, removing dirty linens bin and checking and removing lint traps
Observe precautions to protect guest property
Secures and maintains custody of keys and supplies at all times
Maintains a clean and organized work environment by maintaining the organization and cleanliness of housekeeping carts, chemical rooms, linen rooms and supply rooms
Regularly communicates with Housekeeping Manager (HKM) on the progress and status of daily assigned work
Reports safety hazards, theft of room items and items requiring repair to the Housekeeping Manager and/or supervisor
Responds and complies with all guest requests, issues and problems to ensure quality customer satisfaction
Maintains all equipment, including but not limited to, cleaning, emptying filters, emptying dirty water, rinsing of mops, proper storage and return to housekeeping area at end of shift
Consistently provides customer service that relates to the values established within the Family House Mission
Clear understanding that at critical times, they may be assigned to laundry duties
Wash, dry and fold all linen and towels
Properly use all soaps chemicals and equipment for cleaning linen and towels
Clean laundry equipment, vent screens, drain traps and lint filters
Maintain and rotate a supply of clean linen and towels
Assist Housekeeping Manager in the monthly linen and towel inventory
Maintain the linen discard log on a daily or weekly basis
Sort linen and pre-treat all stains with the appropriate chemicals
Keep the laundry room, Housekeeping office and Housekeeping storage areas clean and organized
Expedite the delivery of linen as/if requested
Notify Housekeeping Manager of any problems with linen
Consistently provides customer service that relates to the values established within the Family House Mission
Must have working knowledge and ability of Housekeeping responsibilities, housekeeping equipment, linen removal, shampooing rugs, making beds and Family House Cleaning standard
Clear understanding that a critical times, they may be assigned to Housekeeping duties