Housekeeping - Turndown Housekeeper I

Halekulani Hotel•Honolulu, HI

10d

About The Position

As an integral part of a team, this role is responsible for continuously looking for ways to improve each guest’s experience by providing exceptional guest service, cleaning guest rooms as assigned, and performing turndown services. The goal is to ensure the hotel’s established standards of cleanliness and guest service excellence are met, providing an ambience of ‘home away from home’. The position is also responsible for reporting any maintenance discrepancies, handling guest’s requests or complaints, and ensuring the confidentiality and security of all guest rooms. Teamwork is essential to ensure safety in the workplace.

Requirements

High school diploma or equivalent vocational training certificate.
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
Ability to anticipate guest needs; respond promptly and acknowledge all guests.
Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
Must be highly organized, detail-oriented and have the ability to multi-task.
Ability to maintain positive guest relations at all times.
Ability to exert physical effort in transporting up to 50 lbs.
Ability to stand/walk for up to 8 hours throughout work shift.
Good eye for details in touch, feel, sight and smell.
Able to ensure that the room is odor free and clean free of dust, tears, damages, stains, etc. of furniture and linen.
Constant interruptions within work shifts and areas.
Maneuver cart and equipment.
Remain in continuous positions in standing, walking, squatting, reaching, lifting, pushing, pulling, wiping, climbing hand over hand, sweeping, mopping, bending, grasping, during work shift.
Endure various physical movements throughout the work areas for the entire shift.
Able to withstand height.

Responsibilities

Greet and acknowledge all arriving/departing guests.
Maintain cleanliness, sanitation, and organization of work areas at all times.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Use correct cleaning chemicals for designated surfaces, according to OSHA, Blood borne pathogen, safety regulations and hotel requirements.
Clean guest rooms by guest request priority. Check with Housekeeping operations clerk and supervisor for additional assignments throughout the shift.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements.
Service assigned guest rooms with security in mind – always know the guest name prior to entry of rooms.
Turndown bed accordingly to hotel standards set up.
Remove all dirty linen with clean par to designated layout and as per hotel standards.
Remove soiled, dirt, soap build up and hair in bathroom. Always exercise safety ergonomics when going about routine.
Replenish all amenities in rooms and bathrooms to hotel standard par; inspect Terries, linen with no stains and tears.
Wiping & touch up of all surfaces to remove smudges – free of litters, smudges.
Realign furniture to floor plan unless requested guest.
Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found. Dust and wipe inside.
Inspect condition of all furniture for tears, rips and stains; report damages to supervisor or office. Check under beds for debris.
Transport any Room Service trays/items in guest hallways to service elevator landings.
Check television, remote, clock to be in good working condition.
Ensure proper and update informational folios in rooms.
Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks upon checkout.
Vacuum thoroughly and use crevice tool for corners, etc when needed.
Clean all lamps light fixtures and light switches; check for proper working condition.
Scrub bathroom & shower walls and floor, to include toilet when needed.
Inspect condition of planters and plants; remove debris during work shift and areas.
Remove dust, dirt, marks and fingerprints from doors and door frames.
Neaten all guest belongings, shoes, etc. Align guest toiletries with liner.
Wipe and touch up all chrome, mirror, and glass surfaces to be free of smudges.
Empty trash containers, ashtrays and ash urns in rooms and landing areas.
Remove trash; debris and cobwebs, mop lanai, wipe rails in lanais, bring in guest clothing into room.
Empty vacuum cleaner bags, replace and clean machines when needed.
Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
Report maintenance problems, any security concerns immediately.
Handle guest requests for shoe shines/laundry as requested by guests; call runner to retrieve shoes/laundry from guest room and return to guest room.
Report any damages or maintenance problems to the Supervisor; submit quota of work orders as assigned by housekeeping management.
Turn over any lost and found items to the Supervisor.
Ensure security of guest room access and hotel property.
Neaten maid’s carts, closet, clean and dry ice chest and replenish stock.
Ensure assignments are logged accordingly with time in/out, services rendered, Elsafe open/close, where applicable report valuables verification in rooms to security.
Perform all other duties as may be required or assigned.