Housekeeping Trainer - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

3h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Housekeeping Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Housekeeping Trainer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Requirements

Must be at least 18 years of age
At least 1-year experience as a room inspector or supervisor in hotel/hospitality
High school diploma required, college preferred
A work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
Basic computer skills
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Must be able to successfully pass a background check and drug screen
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Able to withstand exposure to cleaning chemicals
Able to operate power machines to clean, wash, shampoo carpet
Able to properly use small hand tool/equipment and a variety of cleaning solutions

Nice To Haves

college preferred

Responsibilities

Creates and implements training program for housekeepers, public space, housemen and inspectors with keeping safety and chemical compliance in mind
Conducts departmental and on-the-job training of housekeeping staff and maintain a log on all hosts from hire date through tenure
Creates score board for spot audits and inspections and maintain log and record
Supervises floor inspectors to ensure highest quality of unit cleanliness and compliance to departmental and resort Standard Operating Procedures
Assists Housekeeping Supervisor, Housekeeping Manager and Executive Housekeeper in supervising housekeeping hosts and ensuring that they are treated fairly and provided a positive work environment
Motivates, coaches and counsels host for excellence and continual improvement
Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
Inspects all televisions, alarm clocks, telephones, any electronic device provided in room to insure all are in working order to include any remote-control device; immediately report any problems to maintenance
Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
Evaluates systems, analyze data, evaluate products and technology an establish quality control procedures. Monitor cleaning supplies, keep inventory of supplies and order when necessary
Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
Ensures that all work is completed in a safe manner and that is complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications
Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements