Housekeeping Trainer (FT)

Grand Traverse Resort•Acme, MI

1d•Onsite

About The Position

This role is responsible for orientating and training all new housekeepers within the housekeeping department. The Room Attendant Trainer will provide feedback to the Executive Housekeeper and Supervisors on the abilities of new team members. The position involves maintaining quality standards, monitoring the daily cleaning and maintenance of rooms, hallways, and linen rooms, and conducting training for all Room Attendants. The trainer is responsible for ensuring the cleanliness and quality assurance of all hotel/tower rooms.

Requirements

At least 1 year previous housekeeping experience.
6 months of leadership skills from a previous employer.
High school degree or equivalent.
Must be at least 18 years of age.
Ability to train and lead others in job procedures.
Good guest service skills.
Demonstrated ability to make decisions.
Openly support decisions/direction from GTRS management.
Project a positive attitude at all times.
Enjoy and work well with others.
Must be able to work flexible hours including days, evenings, weekends and holidays.
Must be able to work around a lot of people a lot of the time.
Ear pieces (when applicable) must be worn at all times so as to not interfere with our guests stay.

Responsibilities

Orientate and train all new housekeepers to the housekeeping department.
Provide feedback to the Executive Housekeeper and Supervisors on the abilities of new team members.
Maintain established levels of quality.
Monitor the daily cleaning and maintenance of rooms, hallways, and linen rooms.
Conduct training of all Room Attendants.
Maintain the cleanliness of all hotel/tower rooms.
Ensure detail and quality assurance through all facets of housekeeping.
Review Job Descriptions, and all department Policies and Procedures with all New Hires.
Present and execute the formal training program for each individual and continually critique and provide feedback.
Assess each new hire and report their abilities and timeline for release to the Executive Housekeeper.
Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training.
Ensure all correct procedures are followed regarding Bloodborne Pathogens.
Maintain accurate records of all rooms that are cleaned and filed appropriately.
Complete and submit any required reports or paperwork accurately and timely.
Ensure that all maintenance problems are called in through dispatch and turned in to Engineering.
Verify that housekeeping carts and linen closets are fully stocked and cleaned.
Help in any area of housekeeping as needed.
Ensure that all public space in assigned areas are maintained to department standards.
Thoroughly inspect each room after Room Attendants have cleaned them, ensuring rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms).
Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests.
Ensure that the master keys, radios and pagers are returned to the proper areas.
Maintain and support high morale of the Housepersons and Room Attendants.
Ensure that all Room Attendants are meeting and exceeding GTRS standards.
Assist in monitoring employee training and conduct.
Assist Executive Housekeeper to assess training needs for the department.
Ensure that all assigned employees comply with Personal Appearance Standards.
Comply with the GTRS Open Door Policy.
Understand and abide by environmental practices of the resort.
Plan, lead, and be accountable for all employees’ daily activities during assigned shift.
Motivate, Evaluate, Delegate, and Direct employees.