Housekeeping Team Leader

Marriott•Long Beach, CA

10d

About The Position

The Housekeeping Team Leader coordinates room assignments and cleaning requirements, records room-cleaning status, completes cleanliness and condition checklists, and handles required housekeeping paperwork. The role includes inspecting guest rooms after cleaning, promptly responding to guest and departmental requests, and following procedures for entering rooms and confirming vacancy. The position assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, and serves as a role model. The Team Leader follows company, safety, and security procedures; reports maintenance and safety issues, accidents, or injuries; completes required safety training and certifications; and stores flammable materials appropriately. The role also involves maintaining professional appearance and confidentiality, protecting company assets, welcoming guests, addressing service needs, upholding quality standards, identifying process improvements, and supporting positive working relationships and team goals. The role requires physical activity throughout a work shift, including moving housekeeping carts and machinery, handling objects of varying sizes and weights, and working across sloping or uneven surfaces. It also requires using computers or point-of-sale systems and visually reviewing written documents. Other reasonable duties may be assigned by supervisors.

Requirements

At least one year of related work experience is preferred.
Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance and objects over 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to use computers and/or point-of-sale systems and visually verify and interpret written documents.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least one year of related work experience.

Responsibilities

Record the status of cleaned rooms and complete checklists documenting the cleanliness and condition of assigned areas.
Complete required housekeeping paperwork.
Identify room assignments and the type of cleaning required for each room.
Inspect guest rooms after they have been cleaned by a Housekeeper.
Respond promptly to requests from guests and other departments.
Follow room-entry procedures, including gaining access and ensuring the room is vacant before entering.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Serve as a role model for employees.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and store flammable materials properly.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement ways to improve efficiency, productivity, quality, safety, or cost savings.
Develop positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Communicate with others using clear and professional language.
Enter and locate work-related information using computers and/or point-of-sale systems, and visually verify and interpret written documents.
Perform other reasonable job duties as requested by supervisors.