Housekeeping Supv

TPG Hotels & Resorts•Traverse City, MI

2d•Onsite

About The Position

This role involves overseeing housekeeping operations, including staff management, quality control, and inter-departmental communication. The ideal candidate will ensure high standards of cleanliness and guest satisfaction while managing resources efficiently.

Requirements

High school education, schooling in hospitality management, business or related experience preferred.
Familiarity with hospitality industry practices highly preferred.
Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
Ability to operate a computer, phone and other office equipment.
Extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.
Exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
Following basic safety precautions and use of applicable protective equipment.

Responsibilities

Assist in hiring, training, and supervising housekeeping staff, including room attendants, housekeepers, and janitors.
Suggest work schedules and assign tasks to ensure adequate coverage and efficiency.
Conduct regular training sessions for housekeeping staff on cleaning techniques, safety protocols, and customer service.
Provide feedback to staff on work performance and address employee issues or conflicts.
Inspect guest rooms and common areas to ensure cleanliness and adherence to hotel standards.
Identify and address maintenance and repair needs within guest rooms and public spaces.
Monitor the use of cleaning supplies and equipment to maintain cost efficiency.
Handle guest complaints or concerns related to housekeeping services and resolve them promptly.
Enforce safety protocols and ensure staff use personal protective equipment (PPE).
Comply with health and safety regulations and ensure hotel cleanliness and hygiene standards.
Collaborate with other hotel departments (e.g., front desk, maintenance) to coordinate services and requests.
Communicate with the hotel management team to provide updates and address concerns.