Villa/Cabin Housekeeping Supervisor

Wilderness Resort•Sevierville, TN

21h•Onsite

About The Position

Supervise Room Attendants, Houseman, and Inspectors to ensure each employee is working in assigned areas and the cleaning of Cabins / Villas / Student Housing rooms and common areas are completed. This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. The Housekeeping Supervisor directly supervises employees under the direction of the Department Manager. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in disciplining employees; addressing complaints and resolving problems.

Requirements

High school diploma or general education degree (GED)
One to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Tennessee Driver’s License or ability to obtain one with 30 days of employment
Ability to be covered by and maintain company insurance
Strong leadership skills and ability to motivate people
Ability to act independently with little supervision
Skilled in problem solving and staff training
Efficiently handle multiple duties
Requires a good understanding of company policies and procedures
Working knowledge of resort amenities, room designs, and general golf knowledge
Ability to handle stressful situations
Good attendance and punctual
Exhibits professionalism
Exhibits good grooming habits
Wears the proper uniform
Works efficiently
Follows all resort and office policies and standard operating procedures
Conducts themselves in a professional manner with a positive attitude

Responsibilities

Ability to perform all tasks of the Room Attendant, Room Inspector, and Houseman
Oversees the activities and actions of assigned personnel
Spot inspects clean and vacant rooms for cleanliness, supplies, maintenance problems and temperature
Completes and communicates maintenance work orders to the Housekeeping Manager
Inspects assigned stayover rooms for cleanliness, supplies and precautionary damage concerns
Assists Housekeeping Manager with creating, assigning and distributing housekeeping assignments
Ensures linen storage rooms, trash rooms, housekeeping carts and vehicles are clean, organized and properly inventoried for next day’s activities
Ensures combustible substances are removed from storage areas
Keeps hallways, vending areas and stairways clean and free of obstructions
General supervision of staff and discusses personnel issues with the Housekeeping Manager
Ensures staff members report in and are cleared before departing resort
Utilizes chemicals according to directions and familiarizes self with all material safety data sheets
Follows procedures concerning protection against blood borne pathogens
Practices safety procedures, including: bending, lifting and safe use of equipment
Reports hazardous conditions in the work area or equipment to management
Ensures turnover of all vacant and clean rooms, verifies stayover reports vs. early checkouts
Ensure cleanliness of student housing rooms and common areas.
Upon discovering any damage to property in hotel rooms, immediately fills out a maintenance request form and/or missing inventory form and submits to Manager
All other duties as assigned by management