Housekeeping Supervisor

The Wild Birch Hotel•Anchorage, AK

10h

About The Position

Housekeeper Supervisor At The Wildbirch Hotel, under the direction of the Executive Housekeeper, the Housekeeping Supervisor oversees the work of the housekeeping team to ensure that all areas of the hotel are kept clean and tidy. They are responsible for training housekeepers to maintain the cleanliness and orderliness of guest rooms, bathrooms, and common areas, ensuring a comfortable and pleasant stay for all our hotel guests. A valid work authorization for the USA is required - Please note that we do not provide any visa sponsoring for the listed role.

Requirements

Relevant experience in housekeeping or cleaning service work.
Great communication skills and customer service skills
Ability to lift, carry, and climb.
Manual dexterity and ability to use hand and cleaning tools.
A valid work authorization for the USA is required - Please note that we do not provide any visa sponsoring for the listed role.

Nice To Haves

Experience with Hyatt Systems (BOB & Opera) highly prefe

Responsibilities

Training and evaluating the efficiency of all housekeeping staff while conducting inspections of rooms ensuring timely completion of the following tasks
Overseeing housekeeping staff and assessing workloads and organizing the following tasks.
Cleaning of the guestrooms which includes, making beds, cleaning bathrooms, dusting, vacuuming and washing windows/mirrors.
Emptying trash and recycling bins.
Replacing towels and restocking guest room amenities (e.g., toiletries, beverages, snacks).
Check carts and assist in stocking as needed.
Assist in laundry as needed which includes stripping, folding, washing, and delivering linens
Inspect guestrooms once cleaned to ensure all brand standards are in place and ensure the room is properly set and clean before the guest arrives.
Check common areas to ensure order and cleanliness
Report maintenance deficiencies.
Ensuring excellent Customer Service by maintaining high cleanliness standards by:
Greeting all guests immediately with friendly/sincere acknowledgement
Responding to guest inquiries and requests.
Providing information about hotel services and amenities.
Maintaining a positive and helpful attitude.
Assist room attendants with cleaning and stripping of guestrooms
Respond quickly and efficiently to special requests by guests
Ensuring the safety and security of guest rooms.
Effectively communicate with the front desk staff when rooms have been inspected
Assist Housekeeping Manager with monthly inventories
Breakout boards from our property management system to disperse fair and equal guestrooms for room attendants.
Following hotel procedures and guidelines.
Maintaining a clean and organized work area.
Maintaining security of keys, equipment, and supplies while providing excellent customer service.
Communicate shift pass down information to incoming staff and supervisor
Other duties may be assigned.