Housekeeping Supervisor

Troutbeck Operator•Amenia, NY

1d•Onsite

About The Position

As a Housekeeping Supervisor at Troutbeck, you will play a key role in maintaining the impeccable cleanliness and presentation of guest rooms and public areas. You will lead, train, and motivate the housekeeping team to deliver the highest standards of cleanliness and guest service, in line with our 5-star brand standards. Your keen eye for detail and commitment to excellence will ensure our guests enjoy a consistently exceptional experience.

Requirements

Proven experience in a supervisory role in housekeeping, preferably in a luxury or 5-star hotel.
Strong knowledge of cleaning procedures, sanitation regulations, and quality standards.
Excellent leadership, organizational, and communication skills.
Ability to multitask and manage time efficiently in a fast-paced environment.
Close attention to detail and a passion for delivering exceptional service.
Proficient in English (written and spoken); additional languages are a plus.
Working knowledge of Opera is preferred.
High school diploma or equivalent; a degree or diploma in Hospitality Management is an asset.
Minimum of 2-3 years of housekeeping experience, with at least 1 year in a supervisory capacity.
Ability to stand, walk, bend, and lift for extended periods.
Must be able to lift up to 25 lbs. and perform physical tasks related to housekeeping work.

Responsibilities

Supervise daily activities of housekeeping staff, ensuring tasks are completed to luxury standards.
Conduct daily briefings, assign duties, and inspect work for conformance to prescribed standards.
Support, train, and mentor room attendants and public area attendants.
Monitor and evaluate team performance, providing feedback and coaching.
Conduct regular inspections of guest rooms and patios, corridors, and interior and exterior public areas.
Ensure all rooms and areas are maintained to the highest standard of cleanliness and presentation.
Address and rectify guest complaints or housekeeping issues promptly and professionally.
Ensure timely room turnover to meet occupancy demands.
Manage housekeeping supplies, linen inventory, and equipment, ensuring proper use and maintenance.
Maintain accurate records of room status, daily productivity reports, and staff attendance.
Assist in scheduling staff based on occupancy levels and forecasted business needs.
Maintain a high level of guest satisfaction through proactive communication and attention to detail.
Respond to special guest requests (e.g., VIP amenities, extra bedding, turndown services).
Collaborate with Front Office and Maintenance teams to ensure seamless guest experiences.