HOUSEKEEPING SUPERVISOR

MDM Group Marriotts•Miami, FL

9d•$0 - $19•Onsite

About The Position

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure guest rooms, public areas, and back-of-house spaces consistently meet Marriott's quality and cleanliness standards. This role supports the Housekeeping Manager by coordinating daily assignments, inspecting completed work, coaching associates, and collaborating with the Front Office, Engineering, and Laundry teams to deliver exceptional guest experiences while maintaining a safe, efficient, and productive work environment.

Requirements

Must be able to supervise daily housekeeping operations.
Ability to inspect guest rooms, suites, and public areas.
Proficiency in reviewing room status reports and updating room status.
Capability to coordinate with other departments (Front Office, Engineering, Laundry).
Skill in preparing and distributing daily assignment sheets.
Experience in assisting with hiring, onboarding, training, scheduling, coaching, and motivating staff.
Ability to monitor associate productivity.
Capacity to respond to guest requests and service recovery.
Knowledge of company policies, safety procedures, and OSHA regulations.
Familiarity with proper handling of cleaning chemicals and equipment.
Ability to complete operational reports and logs.
Skill in reporting maintenance concerns and safety hazards.
Ability to foster teamwork and communication.

Responsibilities

Supervise daily housekeeping operations to ensure guest rooms, public areas, and service areas consistently meet Marriott brand cleanliness and presentation standards.
Inspect guest rooms, suites, and public areas after cleaning to verify quality standards and identify opportunities for improvement.
Review room status reports, resolve room discrepancies, prioritize room assignments, and update room status throughout each shift.
Coordinate with Front Office, Engineering, and Laundry departments to ensure rooms are guest-ready and operational needs are met.
Prepare and distribute daily assignment sheets and communicate operational updates to housekeeping associates.
Assist with hiring, onboarding, training, scheduling, coaching, and motivating housekeeping associates to support departmental success.
Monitor associate productivity and ensure assignments are completed accurately, efficiently, and on time.
Respond promptly and professionally to guest requests and service recovery opportunities, delivering genuine hospitality.
Ensure compliance with company policies, safety procedures, OSHA regulations, and proper handling of cleaning chemicals and equipment.
Complete operational reports, inspection records, activity logs, incident reports, and shift communications accurately and timely.
Report maintenance concerns, safety hazards, and equipment issues to the appropriate departments for prompt resolution.
Foster teamwork and effective communication across departments to support seamless hotel operations and an exceptional guest experience.