Housekeeping Supervisor

Winter Sports InC • Whitefish, MT

3d

About The Position

The Housekeeping Department’s objective is to provide housekeeping excellence for our guests and property owners in the homes and amenities managed by Whitefish Mountain Resort Lodging (WMRL). The Housekeeping Supervisor is in charge of managing the workflow of their day and the crew members on their team. The department office is located next door to the Sherpa condominiums and in front of the Anapurna condominiums.

Requirements

• High school graduate or GED equivalent
• Housekeeping experience required
• Must be able to problem-solve interpersonal situations on their team during the day and follow necessary processes up to and including writing Performance Reports and presenting them to management as needed
• Must be able to work collaboratively with peers and supervise team members professionally during the course of the workday
• Must be able to write English legibly and possess sufficient verbal and written communication skills necessary to complete assigned tasks
• Must possess a valid driver’s license and be authorized for WSI vehicle insurance coverage
• Demonstrated ability and application of housecleaning methods
• Must have the ability to change work priorities to best accommodate customer needs
• Must be able to successfully use the Streamline Software program to keep the lodging department up to date with cleaning statuses
• Must have a team player attitude and be able to work with people of diverse cultures and ethnicities
• Must be detail-oriented when working in guest spaces and within various Housekeeping Department linen/supply rooms
• Must be able to work within the framework of the company and the department policies and procedures as set forth in the employee manuals
• Must be a self-starter and able to work independently with little supervision
• A courteous, helpful attitude will be displayed at all times toward all guests and employees
• A neat, clean appearance is expected at all times in accordance with the employee handbook

Nice To Haves

• Previous supervisory experience preferred

Responsibilities

• Be fully trained and prepared to clean properties after departures, clean common areas, provide housekeeping services during occupancies, and perform deep cleaning services in the shoulder seasons
• Assist the Manager in training other housekeeping staff, both seasonal and full-time, local and international
• Delegate tasks to housekeepers for each clean daily, evaluate completed work, and provide direction on corrections needing to be made at that time
• Ensure units are ready for check-in prior to guest arrival daily
• Understand all processes for amenities, linen service, and operating procedures
• Complete necessary daily tasks in Streamline
• Inspect properties to ensure cleaning standards are met; correct or report problems as directed by the Housekeeping Manager or Assistant Manager
• Adjust to specific owner preferences involving tailoring tasks, products, and individual requests. Such preferences involve using eco-friendly products, specific room/bedding displays, or cleaning for delicate surfaces
• Utilize Performance Report forms to issue disciplinary action or report issues to management
• Report operating supply deficiencies to Housekeeping Management when daily supplies begin to run low, preferably before they run out
• Take general inventory of properties every time they are cleaned to ensure there are enough amenities for incoming guests aligned with their housing occupancy
• Update Clean/Dirty/Stripped status in Streamline throughout the day
• Review daily housekeeping schedule and cross-check for any relevant items from the Housekeeping shelf labeled to go back into properties without it being specifically called out on the schedule
• Regularly communicate with other Lodging-related departments such as Maintenance, Front Desk, Guest Services, housekeeping coworkers, and supervisors
• Report damage to properties or buildings, maintenance needs, or any unsafe conditions immediately upon discovery
• Be knowledgeable of the use and hazards of the chemicals used and be alert to the actions of other staff in this regard

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees