Housekeeping Supervisor

Omni Hotels & Resorts•Providence, RI

14d•Onsite

About The Position

The Omni Providence is a landmark hotel in Rhode Island, located in the exciting city of Providence. It is attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and the Providence Place Mall, placing guests within walking distance of the city's attractions. The hotel prides itself on its associates, fostering a culture that encourages professional development and internal promotions within a fun environment. The diverse staff contributes to a rich atmosphere for personal and professional growth. While full-time associates receive a comprehensive benefit package, all associates benefit from the opportunity for growth.

Requirements

High school education plus schooling in hospitality management, business, or related experience.
Two or more years of related experience.
Ability to effectively and efficiently supervise staff and daily operations.
Ability to resolve operational problems in compliance with policies and procedures.
Ability to appropriately interview, hire, schedule, motivate, train, monitor, and address staff performance.
Knowledge of housekeeping principles and practices.
Knowledge of proper use of cleaning equipment and supplies.
Ability to timely compile facts/figures, identify, investigate, and resolve matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, phone, and other office equipment.
Attention to detail with good organizational and efficient time management skills.
Consistent professional leadership with effective listening and communication skills.
Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Close vision with or without corrective lenses.
Ability to operate a motor vehicle (may be required).

Nice To Haves

Familiarity with hospitality industry practices preferred.

Responsibilities

Supervise the Housekeeping staff, ensuring new associates are equipped with the necessary knowledge and skills.
Evaluate staff job performance, providing coaching and counseling as needed.
Clearly communicate performance standards and the staff's role in individual and team success.
Ensure all required training occurs, including orientation, safety, fire, alcohol awareness, food handling, and blood-borne pathogen training.
Ensure staff compliance with internal controls, policies, procedures, standards, and regulations.
Insist on a work environment that is free from harassment.
Perform and supervise the cleaning and inspection of guest rooms, public areas, and back of the house.
Ensure compliance with proper cleaning techniques, procedures, brand standards, and regulations.
Ensure proper use of cleaning equipment and supplies.
Issue staff cleaning assignments, including special requests, areas of concentration, and deep cleaning.
Ensure maintenance problems are promptly reported to Engineering through proper channels.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.
Log items into the Lost and Found and respond to inquiries regarding lost items.
Attend department meetings as scheduled.
Maintain a consistent professional and positive attitude and actions when communicating with guests and associates.
Report any incidents of guest dissatisfaction or matters of significance to the manager/supervisor.
Comply with policies and procedures, practice safe work habits, and comply with sanitary, safety, security, and emergency procedures.
Write shift reports, including reports on any incidents of theft, accidents, or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Perform any other duties/tasks as requested by management.