Housekeeping Supervisor - Comfort Inn Brooklyn

Comfort Inn Brooklyn•Brooklyn, NY

2d•$24•Onsite

About The Position

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

Requirements

Supervisory experience in housekeeping
Knowledge of cleaning standards and procedures
Familiarity with safety and OSHA programs
Ability to manage inventory and control costs
Experience with ordering, receiving, and verifying supplies
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Excellent communication and interpersonal skills
Ability to lead and motivate a team
Strong organizational and time-management skills
Ability to handle guest complaints and resolve issues
Knowledge of key control procedures
Ability to conduct regular department meetings
Capability to provide modified work duty for injured employees
Understanding of hotel operations and preventative maintenance programs

Nice To Haves

Experience in the hospitality industry
Knowledge of hotel and franchise objectives
Experience with deep cleaning schedules
Familiarity with guest comment card analysis
Experience in budget development and monitoring
Ability to perform housekeeping, laundry, and/or house person functions
Experience with vendor and supplier relationships

Responsibilities

Maintains room quality based on hotel and Franchise objectives.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.
Develops and maintains a deep cleaning schedule.
Inspects or delegates inspections of all guest rooms cleaned by room attendants.
Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
Ensures final inspection of al housekeeping-related work.
Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.
Reviews guest comment cards and complaint letters and takes action.
Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.
Ensures compliance with key control procedures as they relate to the Housekeeping department.
Ensures that any and all storage areas are kept secure at all times.
Maintains first aid kit supplies for use by employees within the Housekeeping department.
Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program.
Ensures all housekeeping and laundry equipment is maintained in working order.
Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms.
Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
Assists the General Manager in the development of the department’s annual budget.
Monitors performance against plan.
Performs housekeeping, laundry, and/or house person functions whenever necessary.
Completes MOD responsibilities as required.
Communicates and ensures follow-through on guest requests and/or complaints.
Completes daily housekeeping paperwork in a timely manner.
Assists the other department managers in the solution of guest-related improvements as they pertain to the housekeeping department.
Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.
Communicates the discrepancies in room status, and ensures that corrective action is taken.
Complies and reports accurate room status to Front Desk.
Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.
Assists Management with any and all internal investigations.
Assures complete communication within departments for all staff members.
Conducts regular Housekeeping department meetings.
Provides modified work duty for all employees recovering from work related injuries.
Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost-control.
Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price.
Maintains working relationship with vendors and supplies to ensure effective quality products and service.
Inventories all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.
Report all accidents and incidents to management immediately.
Responsible for the overall directions, coordination, and evaluation of this unit.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Each associate will be required to follow the rules as found in the M&R Employee Handbook.
Perform other duties as assigned by management, of which employee is capable of performing.