Housekeeping Supervisor
About The Position
ELS is hiring for the position of Housekeeping Supervisor in Williamsburg, Virginia. Our housekeepers make sure that our resorts are clean and tidy to ensure that our guests have a five-star experience. The role involves maintaining the cleanliness of resort offices, clubhouses, public access areas, and rental units, preparing them for new guests. The supervisor will also manage cleaning supply inventory, report maintenance concerns, and assist other staff members and guests. This position requires strong customer service skills and collaboration with management to ensure seamless resort operations.
Requirements
- High school diploma or the equivalent.
- One to three years of experience in a housekeeping role.
- Knowledge of cleaning supplies and products.
- Organizational skills and attention to details.
- Valid driver’s license, good driving record and current auto insurance.
- Ability to lift up to 50 pounds.
- Willing and able to work weekends and holidays as needed.
Nice To Haves
- Previous housekeeping experience is a plus.
Responsibilities
- Clean the resort office, clubhouse, public access areas and models as directed, including mopping, dusting, vacuuming and removing trash.
- Clean cabins and rentals to prepare for new guests.
- Keep rentals and common areas clean and maintain them to our standards.
- Keep track of cleaning supply inventory and request refills as needed.
- Report any maintenance concerns for repairs in common areas, vacant or rental homes to the Resort Manager or Maintenance Supervisor.
- Assist the maintenance staff and other staff members as needed.
- Assist with cleaning up resort-sponsored guest activities and functions.
- Assist your Resort Manager in responding to guest inquiries in a timely, professional manner and with patience and concern.
- Solve guest-related problems and address conflicts with a positive attitude.
- Drive a motorized vehicle to run errands and/or pick up supplies as needed.
- Work closely with management and the management staff to maintain open communications and make sure that the resort team is integrated and coordinated.
- Provide outstanding customer service.
Benefits
- medical, dental, and vision plans
- a generous 401(k) employer match
- paid vacations, holidays, and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
