Housekeeping Supervisor

Discovery Land Company•Lake Tahoe, CA

12d•Onsite

About The Position

Homewood Mountain Resort is seeking a Housekeeping Supervisor to join the Facilities Department. The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team while ensuring exceptional cleanliness, organization, and presentation standards throughout the club and resort facilities. This position provides direct supervision, training, scheduling support, quality assurance, and day-to-day leadership for housekeeping personnel. The Housekeeping Supervisor partners closely with Facilities, Residential and Guest Services, Food & Beverage, Events, Outdoor Pursuits, and other operational departments to ensure all member, guest, employee, and event spaces consistently meet Discovery Land Company standards. The ideal candidate is a proactive leader who leads by example, takes pride in developing team members, and maintains the highest levels ofness, safety, service, and attention to detail in a luxury hospitality environment.

Requirements

Minimum two (2) years of housekeeping, facilities, hospitality, or related supervisory experience preferred.
Previous experience leading teams in a luxury hospitality, private club, resort, hotel, or high-end residential environment strongly preferred.
Demonstrated knowledge of commercial cleaning methods, products, equipment, and industry best practices.
Strong leadership skills with the ability to motivate, train, develop, and hold team members accountable.
Ability to establish priorities, delegate responsibilities, and manage multiple projects in a fast-paced environment.
Strong organizational skills with exceptional attention to detail and commitment to quality.
Working knowledge of workplace safety practices, chemical handling procedures, and OSHA-related standards.
Effective written and verbal communication skills with the ability to interact professionally with members, guests, vendors, and fellow team members.
Ability to work independently, exercise sound judgment, and make informed operational decisions.
Proficiency with basic computer systems, scheduling platforms, inspection reports, and departmental documentation.
Valid driver's license in good standing.
Positive attitude, professional appearance, and commitment to providing exceptional service to members, guests, and fellow team members.
Must be able to work a flexible schedule including mornings, evenings, weekends, holidays, and extended hours as business needs require.
Ability to work effectively both independently and as part of a team.
Ability to remain calm, organized, and service-focused during busy operational periods.
Ability to read, write, speak, and understand English; additional languages are a plus.
Ability to meet the physical demands of the position, including working indoors and outdoors in varying weather conditions, standing, walking, bending, and lifting for extended periods, and occasionally lifting or carrying items weighing up to fifty (50) pounds.

Responsibilities

Supervise and coordinate daily housekeeping operations, including staff assignments, workflow planning, training, coaching, and performance oversight.
Lead, motivate, and develop housekeeping team members while promoting a culture of teamwork, accountability, and service excellence.
Conduct daily inspections of public areas, restrooms, offices, locker rooms, employee spaces, and back-of-house areas to ensure cleanliness and presentation standards are consistently achieved.
Monitor quality and productivity standards and provide ongoing feedback, coaching, and corrective action when necessary.
Assist with recruiting, onboarding, training, scheduling, and timekeeping for housekeeping staff.
Coordinate with the Facilities Maintenance Manager to ensure adequate staffing, supplies, equipment readiness, and operational efficiency.
Monitor inventory levels and assist with ordering, receiving, and organizing housekeeping supplies and cleaning products.
Ensure proper use, storage, and maintenance of housekeeping equipment, chemicals, and supplies in accordance with company policies and safety regulations.
Collaborate closely with other departments to support daily operations, member activities, special events, and resort-wide initiatives.
Oversee routine and deep cleaning programs, seasonal cleaning projects, event setup and breakdown, and special assignments.
Identify, report, and follow up on maintenance, safety, and operational concerns to ensure a safe and well-maintained environment.
Maintain organized housekeeping storage rooms, supply areas, linen inventories, and laundry operations.
Complete inspections, departmental records, checklists, and reporting as required.
Lead by example by actively participating in housekeeping duties and supporting the team as operational needs require.
Other duties as assigned.