Housekeeping Supervisor (FT)

Grand Traverse Resort•Acme, MI

About The Position

The Housekeeping Supervisor maintains quality standards established by the Executive Housekeeper and supervises employees and daily housekeeping operations in an assigned area. The role oversees the cleaning and maintenance of rooms, hallways, linen rooms, and assigned public spaces; inspects rooms, including VIP rooms, before release to the Front Desk; and supports department quality assurance. The supervisor also assists with payroll and attendance tracking, productivity, inventory, phone calls, and Lost and Found. The position involves training, directing, and supporting Room Attendants and House Persons, maintaining department records and equipment, and complying with resort safety and environmental practices. The supervisor is accountable for assigned employees’ daily activities during the assigned shift and is expected to motivate, evaluate, delegate, counsel, discipline, and direct staff. The work involves frequent contact with guests and employees, working around many people in a usually moderately noisy environment, and wearing an earpiece at all times.

Requirements

At least 1 year of previous supervisory experience, preferably in a hotel or resort setting.
At least 6 months of previous housekeeping experience.
Must be at least 18 years of age.
Current valid Michigan driver’s license and insurability under the company’s plan.
Ability to train and supervise others in job procedures.
Good guest-service skills and ability to interact frequently with employees and guests.
Demonstrated ability to make decisions and support decisions and direction from resort management.
Excellent multitasking, organization, and communication skills.
Positive attitude and ability to work well with others.
Excellent time-management skills and comfort meeting firm deadlines.
Ability to comprehend and follow instructions and complete complex or varied tasks by deadlines.
Ability to handle sensitive situations and difficult conversations, influence people, make decisions, and direct, control, and plan.
Ability to interact with coworkers in writing and communicate orally.
Ability to handle stress for long periods.
Ability to stand for long periods; frequently use hands to finger, handle, or feel, and talk or hear; and occasionally stand, walk, sit, reach, climb or balance, stoop, kneel, crouch, or crawl.
Ability to occasionally lift and/or move up to 50 pounds.
Must wear an earpiece at all times.

Nice To Haves

Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Responsibilities

Monitor OSHA standards, promote a safe work environment, and participate in monthly safety training.
Ensure procedures concerning Bloodborne Pathogens are followed.
Maintain accurate records of cleaned rooms and file them appropriately.
Complete and submit required reports and paperwork accurately and on time.
Report maintenance problems through office dispatch and ensure they are submitted to Engineering for timely completion.
Verify that housekeeping carts and linen closets are stocked and clean.
Assist in any housekeeping area as needed.
Ensure assigned public spaces meet department standards.
Inspect rooms after Room Attendants clean them, including VIP rooms, and confirm they meet standards before releasing them to the Front Desk.
Maintain a professional image with resort staff and guests.
Assist with incoming calls, direct callers to the appropriate areas, and keep an accurate phone log.
Assist in controlling the Lost and Found and Uniform room.
Ensure master keys, radios, and pagers are returned to their proper areas and investigate missing items.
Maintain housekeeping department files and regulations.
Maintain and support high morale among House Persons and Room Attendants.
Ensure Room Attendants and House Persons meet or exceed resort standards.
Assist the Executive Housekeeper with creating and issuing performance evaluations.
Monitor employee training and conduct.
Assist the Training Manager and Executive Housekeeper in assessing departmental training needs.
Ensure assigned employees comply with Personal Appearance Standards.
Comply with the resort’s Open Door Policy and assist with progressive counseling procedures.
Understand and abide by resort environmental practices.
Plan, supervise, and be accountable for employees’ daily activities during the assigned shift; motivate, evaluate, delegate, counsel, discipline, and direct staff.
Perform other duties as assigned.