Housekeeping Supervisor

Resolute Road Hospitality•Boise, ID

4d•$18 - $21•Onsite

About The Position

The SpringHill Suites by Marriott Boise West/Eagle is looking to add to our hospitality family! Located on the west side of Boise near the Boise Research Center, this all-suite hotel offers a modern, comfortable stay for both business and leisure travelers. Guests enjoy amenities like complimentary breakfast, an indoor pool, and easy access to nearby dining, outdoor recreation, and local attractions. If you’re ready to grow your career in hospitality with a strong Marriott brand and a great team, we’d love to meet you! At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Requirements

High school diploma or GED required
2–4 years of housekeeping experience in hospitality required
Thorough knowledge of housekeeping and laundry operations, including equipment and chemical safety
Strong organizational and leadership skills, with the ability to prioritize, delegate, and follow through
Exceptional communication skills and ability to coach a diverse team
Proficiency in English required
High attention to detail, with the ability to conduct quality inspections
Comfort working in a fast-paced, service-driven environment
Ability to use basic computer applications for scheduling, inventory, and reporting
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Nice To Haves

Bilingual (preferably Spanish) is a plus
Previous supervisory or lead experience strongly preferred
Experience with branded hotel standards is a plus

Responsibilities

Manage daily operations of the housekeeping and laundry teams, including task assignments and scheduling
Support recruitment, onboarding, and team development, including regular coaching and performance feedback
Track and manage inventory levels for linens, guestroom amenities, cleaning supplies, and chemicals
Conduct daily room and public area inspections to maintain quality and brand standards
Supervise cleanliness in guest rooms, corridors, public spaces, meeting rooms, back-of-house areas, and service closets
Ensure timely response to maintenance issues; collaborate with engineering to resolve safety or facility concerns
Handle guest concerns and service recovery opportunities professionally and promptly
Maintain and manage Lost and Found procedures
Conduct departmental meetings and assist with payroll preparation and labor management
Support the implementation of deep-cleaning programs and brand-specific cleaning protocols
Maintain accurate MSDS records and ensure team compliance with safety and sanitation regulations
Uphold RRH policies, appearance standards, and property-specific procedures
Other duties as assigned by supervisor or management