Housekeeping Supervisor

Lanier Islands•Buford, GA

2d•Onsite

About The Position

Nestled on the shores of Lake Lanier lies Lanier Islands Resort – an island destination spread out across 1,200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. The Housekeeping Manager is responsible for the day-to-day operations of the housekeeping department. They will help create memorable first impressions for our guests from the moment they walk through the door. In return, Lanier Island Resort offers competitive compensation, benefits, and other perks to make your experience as memorable as our guests’ stay.

Requirements

Must be at least 18 years of age with a valid driver’s license and clean MVR for three years.
Must have sound understanding of financial impacts.
Must maintain and manage lost and found process.
Must be able to communicate with guests verbally and written.
Must be able to perform monthly inventories.
Must exhibit leadership skills by leading by example and setting standards.
Must have excellent attention to details.
Must be able to develop, promote, train and engage staff.
Must have knowledge and ability to comply with Health Department Standards
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Previous hotel experience
Bilingual preferred, Spanish and English

Responsibilities

Maintains cleanliness and condition of guest rooms and furnishings
Maintains cleanliness and condition of all public and common areas and administrative offices
Responsible for hiring, terminations, scheduling, payroll, etc.
Attends staff meetings and serve on various committees
Supervises all operations of Housekeeping on a 24-hour basis
Promotes safety in the department
Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
Oversees laundry operation
Schedules routine inspections of all housekeeping areas by/with the Executive Housekeeper and other supervisory personnel
Inspects guests and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
Makes recommendations to the Rooms Director regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
Informs other departments of housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager
Establishes and maintains effective human relations and works with Human Resources to ensure that team members’ performance is effectively managed
Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of housekeeping personnel
Conducts regular department meetings
Identifies and ensures the highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic cost
Manages outside contractors to ensure contractual compliance
Implements and controls housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
Works with Human Resources on maintaining adequate staffing levels and management needs
Perform other duties as assigned. May also serve as manager on duty.