Housekeeping Supervisor - Hilton Cleveland Downtown

Hilton • Cleveland, OH

4d • Onsite

About The Position

Step into a leadership role at Hilton Cleveland Downtown as a Housekeeping Supervisor, where attention to detail and team support come together to create an exceptional guest experience. In this role, you’ll oversee daily housekeeping operations, ensuring guest rooms and public spaces meet Hilton’s high standards of cleanliness, comfort, and presentation. You’ll lead, train, and motivate a team of housekeeping professionals, conduct room inspections, manage inventory, and collaborate with other departments to keep operations running smoothly. This is a hands-on position ideal for someone who thrives in a fast-paced environment, takes pride in quality, and enjoys developing others.

Requirements

• Hospitality - passionate about delivering exceptional guest experiences.
• Integrity - do the right thing, all the time.
• Leadership - leaders in our industry and in our communities.
• Teamwork - team players in everything we do.
• Ownership - owners of our actions and decisions.
• Now - operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Responsibilities

• Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assess inventory of, assign for cleaning and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
• Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed