Housekeeping Supervisor

Western Camps, Inc.•Sanger, CA

10h•Onsite

About The Position

At Wonder Valley Ranch Resort, the Housekeeping Supervisor plays a vital role in maintaining our high standards of cleanliness and guest satisfaction across all lodging and public areas. This is a hands-on, people-first position that oversees day-to-day operations and supports a team of dedicated room attendants. You'll work closely with other departments to ensure room and space readiness, resolve issues promptly, and create a positive, collaborative work environment that motivates your team and ensures our guests feel at home.

Requirements

Minimum 2 years experience in professional cleaning (hospitality experience is a plus, but not required)
Prior supervisory or team lead experience is a must
Bilingual (English/Spanish) required
Detail-oriented with strong time management and problem solving skills
Able to lead by example and foster a positive team culture
Comfortable using basic technology and property management systems
Physically capable of lifting up to 50lbs, standing, bending, and performing cleaning duties when needed
Excellent communication and interpersonal skills
Must be available to work flexible schedules

Nice To Haves

Hospitality experience is a plus

Responsibilities

Supervise all housekeeping staff and daily room assignments
Lead pre-shift meetings, communicate property updates, and ensure proper task coverage
Monitor and inspect guest rooms, meeting spaces, and public areas for cleanliness and readiness
Ensure compliance with safety, sanitation, and guest privacy standards
Train, coach, and mentor housekeeping staff to meet quality and productivity goals
Adjust staffing and assignments based on occupancy and operational needs
Manage laundry operations and maintain laundry equipment
Coordinate room status updates with the front desk and operations team
Process and follow through on maintenance requests and work orders
Monitor customer satisfaction feedback and implement improvements
Maintain housekeeping supply inventory and manage restocking needs
Ensure adherence to key control procedures
Promote a professional, guest-friendly culture within the department
Step in to assist with cleaning tasks as needed to meet deadlines or cover staff absences
Collaborate with the Operations Manager on staffing, discipline, and team development
Communicate effectively with other departments to support a seamless guest experience
Other duties as assigned